Platform Adoption & Customer Experience Advocate

Ingram Micro Inc; Buffalo (NY); On-site; USD 49,500 - 79,200; Full time

Job summary

Ingram Micro Inc. is seeking a Customer Experience Representative to support our Enterprise Sales team as a trusted advisor and primary contact for assigned customers. You will help drive platform adoption and ensure exceptional service throughout the partnership.

This role requires 2+ years in customer-facing roles, strong communication, and the ability to manage multiple priorities while collaborating across teams. The base pay ranges reflect US-wide roles and can include incentives.

Qualifications

• Bachelor's degree or equivalent experience.
• 2+ years in customer service, customer success, account management, sales support, or another customer-facing role.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and customer relationships simultaneously.
• Experience with Zendesk or similar support tools is a plus.

Responsibilities

• Serve as the primary contact for customer inquiries, escalations, and support needs.
• Build strong customer relationships and understand their business goals and challenges.
• Drive adoption and utilization of the Xvantage platform through training and engagement.
• Partner with Sales, Vendor Management, Operations, and Support to deliver solutions.
• Support growth initiatives including onboarding, pipeline development, upgrades, and cross-sell opportunities.
• Utilize customer support tools, including Zendesk, to manage requests and escalations.
• Connect customers to internal resources to ensure timely issue resolution.

Skills

Customer service

Communication

Prioritization

Problem solving

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Tools

Zendesk

CRM platforms

APIs

Job description

Ingram Micro Inc. is seeking a Customer Experience Representative to support our Enterprise Sales team as a trusted advisor and primary contact for assigned customers. You will help drive platform adoption and ensure exceptional service throughout the partnership.

This role requires 2+ years in customer-facing roles, strong communication, and the ability to manage multiple priorities while collaborating across teams. The base pay ranges reflect US-wide roles and can include incentives.