Customer Experience & Solutions Enablement Specialist

Ingram Micro; Buffalo (NY); On-site; USD 49,500 - 79,200; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

401(k) plan

Disability coverage

Life insurance

Wellbeing benefits

Job summary

Ingram Micro Inc. seeks a Customer Experience Representative to maximize platform utilization and drive outcomes for customers and vendors. The role focuses on recruitment, training, enablement, and upsell initiatives through platform data.

You will support reseller partners and vendors, develop market-facing collateral, and deliver targeted training to ensure a comprehensive understanding of category solutions. A four-year degree or equivalent experience is required.

Qualifications

• Experience in a sales or solutions role within the technology industry.
• Good communication and presentation skills; self-motivated with ownership.
• Customer-centric mindset with ability to collaborate cross-functionally.

Responsibilities

• Xvantage Expertise: drive insights and actions for reseller partners and vendors.
• Solution Enablement: develop understanding of products/services and enable sales teams with collateral.
• Sales Support: assist in pre-sales activities including product demonstrations and proposals.
• Customer Engagement: proactively engage with customers to understand goals and requirements.
• Customer/Vendor Relations: stay informed about product updates and promotions with key vendors.

Skills

Sales experience

Platform products knowledge

Communication skills

Education

Four-year college degree or equivalent experience

Job description

Ingram Micro Inc. seeks a Customer Experience Representative to maximize platform utilization and drive outcomes for customers and vendors. The role focuses on recruitment, training, enablement, and upsell initiatives through platform data.

You will support reseller partners and vendors, develop market-facing collateral, and deliver targeted training to ensure a comprehensive understanding of category solutions. A four-year degree or equivalent experience is required.