Platform Reliability & Automation Engineer

Nscale; Seattle (WA); On-site; USD 120,000 - 190,000; Full time

Job summary

Nscale, the GPU cloud built for AI, seeks an Operational Engineer in Seattle to improve reliability, security, and operability of engineering services. You will build tooling, dashboards, and runbooks, collaborating with infrastructure and service teams to convert recurring issues into durable improvements.

Ideal candidates bring hands-on experience with monitoring, incident response, and automation, and enjoy shaping scalable processes across Grafana, Jira, and cloud platforms.

Qualifications

• 2–5 years of related experience in operations engineering or SRE.
• Experience operating or supporting production services.
• Experience with monitoring, alerting, on-call, runbooks, and work management.
• Hands-on with Grafana, PagerDuty, Jira, Backstage, public cloud, dashboards, integrations, or workflow automation.
• Ability to use operational data to drive improvements and closure.

Responsibilities

• Onboard services to operational tooling including alerting, on-call, dashboards, runbooks, Jira, and service-catalog records.
• Build and maintain integrations, dashboards, reports, and automations across Grafana, PagerDuty, Jira, Backstage, and cloud platforms.
• Improve operational readiness by identifying gaps in ownership, alerting, documentation, recovery procedures, and service dependencies.
• Act as incident commander: coordinate response, communications, timelines, post-incident reviews, and action tracking.
• Make routine changes safer, faster, and more repeatable through clear processes and automation.
• Contribute to service-health, SLA, cost, patching, and operational-risk reporting.
• Maintain accurate operational data including service ownership, on-call coverage, runbooks, and dependencies.
• Work with teams to reduce manual toil and improve operational outcomes.

Skills

Operations engineering

SRE

Platform engineering

Cloud infrastructure

Tools

Grafana

PagerDuty

Jira

Backstage

Public cloud

Dashboards

Integrations

Automation

Job description

Nscale, the GPU cloud built for AI, seeks an Operational Engineer in Seattle to improve reliability, security, and operability of engineering services. You will build tooling, dashboards, and runbooks, collaborating with infrastructure and service teams to convert recurring issues into durable improvements.

Ideal candidates bring hands-on experience with monitoring, incident response, and automation, and enjoy shaping scalable processes across Grafana, Jira, and cloud platforms.