Operational Engineer

Nscale; San Francisco (CA); On-site; USD 110,000 - 170,000; Full time

Job summary

Nscale is seeking an Operational Engineer in San Francisco to make engineering services reliable, secure, and measurable. You will build shared practices, tooling, dashboards, and automations that service teams use to manage alerts, incidents, changes, and readiness.

You’ll work with infrastructure and service teams to transform recurring operational problems into durable improvements, balancing ownership, speed, and accuracy in a fast-moving AI-focused cloud environment.

Qualifications

• 2–5 years in operations engineering, SRE, cloud infrastructure, or similar.
• Experience operating or supporting production services.
• Experience with monitoring, alerting, on-call, runbooks and work management.

Responsibilities

• Onboard services to operational tooling: alerting, on-call, dashboards, runbooks, Jira, service catalog.
• Build integrations, dashboards, reports, and automations across Grafana, PagerDuty, Jira, Backstage, cloud platforms.
• Improve readiness by closing gaps in ownership, alerting, documentation, recovery procedures, dependencies.
• Act as incident commander: coordinate response, communications, timelines, post-incident reviews.
• Increase safety and repeatability of changes through processes and automation.
• Contribute to service-health, SLA, cost, patching, and risk reporting.
• Maintain operational data including ownership, on-call coverage, runbooks, dependencies.
• Collaborate to reduce manual toil and improve outcomes.

Skills

SRE/Operations

On-call experience

Monitoring & alerting

Runbooks & incident mgmt

Automation & tooling

Tools

Grafana

PagerDuty

Jira

Backstage

Public cloud

Job description

About Nscale

Nscale is the GPU cloud built for AI. We run high-performance, cost-efficient infrastructure for AI-native

About Nscale

Nscale is the GPU cloud built for AI. We run high-performance, cost-efficient infrastructure for AI-native startups and global enterprises, from bare metal up through the platform services teams actually build on. Our culture runs on ownership, accountability, and speed. We move with urgency, we tell each other the truth, and everyone here stays close to the infrastructure that makes AI work.

The role

We are looking for an Operational Engineer to help make Nscale’s engineering services reliable, secure, measurable, and easy to operate. You will build and improve the shared practices, tooling, reporting, and automations that service teams use to manage alerts, incidents, changes, service readiness, and operational health. You will work closely with infrastructure and service teams to turn recurring operational problems into durable improvements.

What you’ll do

• Help onboard services to operational tooling, including alerting, on-call, dashboards, runbooks, Jira, and service-catalog records.
• Build and maintain integrations, dashboards, reports, and automations across tools such as Grafana, PagerDuty, Jira, Backstage, and cloud billing platforms.
• Improve operational readiness by identifying gaps in ownership, alerting, documentation, recovery procedures, and service dependencies.
• Act as an incident commander: coordinate response, communications, timelines, post-incident reviews, and follow-up action tracking.
• Help make routine changes safer, faster, and more repeatable through clear processes and automation.
• Contribute to service-health, SLA, cost, patching, and operational-risk reporting.
• Help maintain accurate operational data, including service ownership, on-call coverage, runbooks, and critical dependencies.
• Work with teams to reduce manual toil and improve the quality of operational outcomes.

What you’ll bring

• 2–5 years’ experience in operations engineering, SRE, cloud infrastructure, platform engineering, or a similar role.
• Experience operating or supporting production services.
• Experience with monitoring, alerting, on-call, runbooks, and Engineering work management.
• Hands‑on experience with some of Grafana, PagerDuty, Jira, Backstage, public cloud, dashboards, integrations, or workflow automation.
• Ability to use operational data to identify gaps and follow actions through to closure.

For information on how Nscale handles candidate personal data, please see our Employee & Candidate Privacy Notice: Here. Nscale does not accept unsolicited candidate submissions from recruitment agencies.