Senior Platform Reliability Engineer

Nscale

San Francisco (CA)

On-site

USD 150,000 - 210,000

Full time

2 days ago

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Job summary

Nscale, the GPU cloud for AI, seeks a Senior Operational Engineer to lead cross-service improvements that enhance reliability, security, and cost awareness. You will design and deliver shared operational capabilities and partner with service teams to address systemic risks.

This hands-on role focuses on implementing readiness checks, runbooks, incident response, and automation, while mentoring engineers and driving meaningful improvements across Grafana, PagerDuty, Jira, Backstage, and cloud

Qualifications

6–10 years in operations engineering or related production-focused role.
Experience designing and operating shared capabilities for monitoring, alerts, on-call, runbooks, service readiness, and operational reporting.
Hands-on experience building integrations across Grafana, PagerDuty, Jira, Backstage, and public cloud.
Experience using incident, change, service-health, continuity, patching, or cost data to drive operational improvement.
Ability to lead cross-service work, set practical standards, and support teams through incidents.

Responsibilities

Own design and delivery of shared operational capabilities and automation.
Set standards for ownership, on-call readiness, alerts, dashboards, recovery procedures, and operational evidence.
Partner with service teams to identify and resolve recurring operational issues.
Design and improve integrations across Grafana, PagerDuty, Jira, Backstage, and public-cloud platforms.
Turn incident findings into lasting engineering improvements.
Act as an incident commander and lead technical analysis for incidents; support corrective-action planning and delivery.
Build safe, observable, auditable automations that reduce manual work and improve execution.
Automate operational reporting, including SLA performance, health indicators, cost trends, patching status, and action closure.
Mentor engineers, review operational designs, and raise the technical standard of the wider team.
Contribute to continuity testing and focused failure-and-recovery experiments.