Operational Engineer

Nscale; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Nscale is seeking an Operational Engineer to help make engineering services reliable, secure, measurable, and easy to operate. You will build the shared practices, tooling, reporting, and automations that service teams use to manage alerts, incidents, changes, service readiness, and operational health.

You will work closely with infrastructure and service teams to turn recurring operational problems into durable improvements.

Qualifications

• 2-5 years' experience in operations engineering, SRE or similar.
• Experience operating or supporting production services.
• Experience with monitoring, alerting, on-call, runbooks, and ENG work management.
• Hands-on with Grafana, PagerDuty, Jira, Backstage, public cloud, dashboards, integrations or automation.
• Use operational data to identify gaps and drive closure of actions.

Responsibilities

• Onboard services to operational tooling: alerting, on-call, dashboards, runbooks, Jira, service catalogs.
• Build and maintain integrations, dashboards, reports, and automations across tools.
• Improve readiness by identifying ownership gaps, alerting, docs, recovery procedures and dependencies.
• Act as incident commander: coordinate response, communications, timelines, post-incident reviews.
• Make routine changes safer and repeatable through clear processes and automation.
• Contribute to service-health, SLA, cost, patching and operational-risk reporting.
• Maintain accurate operational data: ownership, on-call coverage, runbooks, dependencies.
• Collaborate with teams to reduce manual toil and improve operational outcomes.

Skills

Operations engineering

SRE

Cloud infrastructure

Platform engineering

Operational data analysis

Incident command

Automation

Tools

Grafana

PagerDuty

Jira

Backstage

Public cloud

Dashboards

Integrations

Workflow automation

Job description

About Nscale

Nscale is the GPU cloud built for AI. We run high-performance, cost-efficient infrastructure for AI-native startups and global enterprises, from bare metal up through the platform services teams actually build on. Our culture runs on ownership, accountability, and speed. We move with urgency, we tell each other the truth, and everyone here stays close to the infrastructure that makes AI work.

Nscale is the GPU cloud built for AI. We run high-performance, cost-efficient infrastructure for AI-native startups and global enterprises, from bare metal up through the platform services teams actually build on. Our culture runs on ownership, accountability, and speed. We move with urgency, we tell each other the truth, and everyone here stays close to the infrastructure that makes AI work.

The role

We are looking for an Operational Engineer to help make Nscale's engineering services reliable, secure, measurable, and easy to operate.

You will build and improve the shared practices, tooling, reporting, and automations that service teams use to manage alerts, incidents, changes, service readiness, and operational health. You will work closely with infrastructure and service teams to turn recurring operational problems into durable improvements.

What you'll do

• Help onboard services to operational tooling, including alerting, on-call, dashboards, runbooks, Jira, and service-catalog records.
• Build and maintain integrations, dashboards, reports, and automations across tools such as Grafana, PagerDuty, Jira, Backstage, and cloud billing platforms.
• Improve operational readiness by identifying gaps in ownership, alerting, documentation, recovery procedures, and service dependencies.
• Act as an incident commander: coordinate response, communications, timelines, post-incident reviews, and follow-up action tracking.
• Help make routine changes safer, faster, and more repeatable through clear processes and automation.
• Contribute to service-health, SLA, cost, patching, and operational-risk reporting.
• Help maintain accurate operational data, including service ownership, on-call coverage, runbooks, and critical dependencies.
• Work with teams to reduce manual toil and improve the quality of operational outcomes.

What you'll bring

• 2-5 years' experience in operations engineering, SRE, cloud infrastructure, platform engineering, or a similar role.
• Experience operating or supporting production services.
• Experience with monitoring, alerting, on-call, runbooks, and Engineering work management.
• Hands-on experience with some of Grafana, PagerDuty, Jira, Backstage, public cloud, dashboards, integrations, or workflow automation.
• Ability to use operational data to identify gaps and follow actions through to closure.

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