Operational Engineer

Nscale; Seattle (WA); On-site; USD 120,000 - 190,000; Full time

Job summary

Nscale, the GPU cloud built for AI, seeks an Operational Engineer in Seattle to improve reliability, security, and operability of engineering services. You will build tooling, dashboards, and runbooks, collaborating with infrastructure and service teams to convert recurring issues into durable improvements.

Ideal candidates bring hands-on experience with monitoring, incident response, and automation, and enjoy shaping scalable processes across Grafana, Jira, and cloud platforms.

Qualifications

• 2–5 years of related experience in operations engineering or SRE.
• Experience operating or supporting production services.
• Experience with monitoring, alerting, on-call, runbooks, and work management.
• Hands-on with Grafana, PagerDuty, Jira, Backstage, public cloud, dashboards, integrations, or workflow automation.
• Ability to use operational data to drive improvements and closure.

Responsibilities

• Onboard services to operational tooling including alerting, on-call, dashboards, runbooks, Jira, and service-catalog records.
• Build and maintain integrations, dashboards, reports, and automations across Grafana, PagerDuty, Jira, Backstage, and cloud platforms.
• Improve operational readiness by identifying gaps in ownership, alerting, documentation, recovery procedures, and service dependencies.
• Act as incident commander: coordinate response, communications, timelines, post-incident reviews, and action tracking.
• Make routine changes safer, faster, and more repeatable through clear processes and automation.
• Contribute to service-health, SLA, cost, patching, and operational-risk reporting.
• Maintain accurate operational data including service ownership, on-call coverage, runbooks, and dependencies.
• Work with teams to reduce manual toil and improve operational outcomes.

Skills

Operations engineering

SRE

Platform engineering

Cloud infrastructure

Tools

Grafana

PagerDuty

Jira

Backstage

Public cloud

Dashboards

Integrations

Automation

Job description

About Nscale

Nscale is the GPU cloud built for AI. We run high-performance, cost-efficient infrastructure for AI-native startups and global enterprises, from bare metal up through the platform services teams actually build on. Our culture runs on ownership, accountability, and speed. We move with urgency, we tell each other the truth, and everyone here stays close to the infrastructure that makes AI work.

Nscale is the GPU cloud built for AI. We run high-performance, cost-efficient infrastructure for AI-native startups and global enterprises, from bare metal up through the platform services teams actually build on. Our culture runs on ownership, accountability, and speed. We move with urgency, we tell each other the truth, and everyone here stays close to the infrastructure that makes AI work.

The role

We are looking for an Operational Engineer to help make Nscale's engineering services reliable, secure, measurable, and easy to operate.

You will build and improve the shared practices, tooling, reporting, and automations that service teams use to manage alerts, incidents, changes, service readiness, and operational health. You will work closely with infrastructure and service teams to turn recurring operational problems into durable improvements.

What you'll do

• Help onboard services to operational tooling, including alerting, on-call, dashboards, runbooks, Jira, and service-catalog records.
• Build and maintain integrations, dashboards, reports, and automations across tools such as Grafana, PagerDuty, Jira, Backstage, and cloud billing platforms.
• Improve operational readiness by identifying gaps in ownership, alerting, documentation, recovery procedures, and service dependencies.
• Act as an incident commander: coordinate response, communications, timelines, post-incident reviews, and follow-up action tracking.
• Help make routine changes safer, faster, and more repeatable through clear processes and automation.
• Contribute to service-health, SLA, cost, patching, and operational-risk reporting.
• Help maintain accurate operational data, including service ownership, on-call coverage, runbooks, and critical dependencies.
• Work with teams to reduce manual toil and improve the quality of operational outcomes.

What you'll bring

• 2-5 years' experience in operations engineering, SRE, cloud infrastructure, platform engineering, or a similar role.
• Experience operating or supporting production services.
• Experience with monitoring, alerting, on-call, runbooks, and Engineering work management.
• Hands-on experience with some of Grafana, PagerDuty, Jira, Backstage, public cloud, dashboards, integrations, or workflow automation.
• Ability to use operational data to identify gaps and follow actions through to closure.

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