Senior Operational Engineer

Nscale; United States; Remote; USD 140,000 - 210,000; Full time

Job summary

Nscale, the GPU cloud for AI, seeks a Senior Operational Engineer to lead cross-service improvements, raising reliability, security, and cost-awareness across engineering services. This hands-on role designs shared operational capabilities and partners with service teams to tackle systemic risks.

You will own readiness checks, runbooks, incident response, automation, and reporting across Grafana, PagerDuty, Jira, Backstage, and cloud platforms, mentor engineers, and translate incident learnings

Qualifications

• 6–10 years of experience in operations engineering, SRE, or cloud infrastructure.
• Experience designing shared capabilities for monitoring, alerting, runbooks, and reporting.
• Hands-on experience building integrations across Grafana, PagerDuty, Jira, Backstage, and public cloud.
• Ability to lead cross-service work and mentor teams.

Responsibilities

• Take ownership of design and delivery of shared operational capabilities.
• Establish standards for ownership, on-call, alerts, dashboards, and recovery.
• Partner with service teams to resolve recurring issues.
• Design and improve integrations across Grafana, PagerDuty, Jira, Backstage, and cloud.
• Lead incident response as incident commander and drive improvements.
• Build observable, auditable automations to speed execution.
• Automate operational reporting on SLA, health, cost, patching.
• Mentor engineers and raise technical standards.
• Contribute to continuity testing and failure-recovery experiments.

Skills

SRE

Ops Eng

Incident response

Cross-team leadership

Tools

Grafana

PagerDuty

Jira

Backstage

Public Cloud

Job description

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About Nscale

Nscale is the GPU cloud built for AI. We run high-performance, cost-efficient infrastructure for AI-native
startups and global enterprises, from bare metal up through the platform services teams actually build
on. Our culture runs on ownership, accountability, and speed. We move with urgency, we tell each
other the truth, and everyone here stays close to the infrastructure that makes AI work.

The role

We are looking for a Senior Operational Engineer to lead cross-service improvements that make Nscale’s engineering services more reliable, secure, controlled, and cost-aware.

You will design and deliver shared operational capabilities—such as service-readiness standards, canary checks, runbooks, reporting, alerting workflows, and automation—and partner with service teams to address systemic operational risks. This is a hands‑on technical role with significant influence across engineering.

What you’ll do

• Take ownership of the design and delivery of shared operational capabilities, including readiness checks, canaries, runbooks, service-health reporting, and operational automation.

• Establish practical standards for service ownership, on-call readiness, alerts, dashboards, recovery procedures, and operational evidence.

• Partner with service teams to identify and resolve recurring operational issues and cross-team blockers.

• Design and improve integrations and workflows across Grafana, PagerDuty, Jira, Backstage, public-cloud platforms, and reporting systems.

• Turn incident findings, change failures, and near misses into lasting engineering improvements.

• Act as an incident commander and lead technical analysis for incidents; support corrective-action planning and delivery.

• Build safe, observable, auditable automations that reduce manual work and improve the speed and quality of operational execution.

• Automate operational reporting, including SLA performance, health indicators, cost trends, patching status, and action closure.

• Mentor engineers, review operational designs, and raise the technical standard of the wider team.

• Contribute to continuity testing and focused failure-and-recovery experiments.

What you’ll bring

• 6–10 years’ experience in operations engineering, SRE, cloud infrastructure, platform engineering, or a similar production-focused engineering role.
• Experience designing and operating shared capabilities for monitoring, alerting, on-call, runbooks, service readiness, and operational reporting.
• Hands‑on experience building integrations and automations across Grafana, PagerDuty, Jira, Backstage, and public cloud.
• Experience using incident, change, service-health, continuity, patching, or cost data to drive operational improvement.
• Ability to lead cross-service work, set practical standards, and support teams through incidents.

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