Operational Engineer

Nscale; Houston (TX); On-site; USD 110,000 - 150,000; Full time

Job summary

Nscale in Houston, TX is seeking an Operational Engineer to improve reliability, security, and operability of our engineering services.

You will build shared practices, tooling, reporting, and automations to manage alerts, incidents, changes, service readiness, and operational health, working with infrastructure and service teams to turn recurring problems into durable improvements.

Qualifications

• 2–5 years in operations engineering, SRE, or similar roles.
• Experience running production services and incident response.
• Hands-on with monitoring, alerts, runbooks, and work-management tools.
• Practical use of Grafana, PagerDuty, Jira, Backstage, and cloud dashboards.

Responsibilities

• Onboard services to operational tooling, including alerting and on-call processes.
• Build and maintain integrations, dashboards, and automations across tools.
• Improve readiness by closing gaps in ownership, docs, and dependencies.
• Act as incident commander: coordinate responses and post-incident reviews.
• Make routine changes safer through clear processes and automation.
• Contribute to service-health, SLA, cost, patching, and risk reporting.
• Maintain accurate operational data: ownership, on-call coverage, runbooks.
• Work with teams to reduce manual toil and improve outcomes.

Skills

SRE practices

Monitoring & alerting

On-call experience

Cloud infrastructure

Workflow automation

Tools

Grafana

PagerDuty

Jira

Backstage

Public Cloud

Job description

About Nscale

Nscale is the GPU cloud built for AI. We run high-performance, cost-efficient infrastructure for AI-native startups and global enterprises, from bare metal up through the platform services teams actually build on. Our culture runs on ownership, accountability, and speed. We move with urgency, we tell each other the truth, and everyone here stays close to the infrastructure that makes AI work.

Nscale is the GPU cloud built for AI. We run high-performance, cost-efficient infrastructure for AI-native startups and global enterprises, from bare metal up through the platform services teams actually build on. Our culture runs on ownership, accountability, and speed. We move with urgency, we tell each other the truth, and everyone here stays close to the infrastructure that makes AI work.

The role

We are looking for an Operational Engineer to help make Nscale's engineering services reliable, secure, measurable, and easy to operate.

You will build and improve the shared practices, tooling, reporting, and automations that service teams use to manage alerts, incidents, changes, service readiness, and operational health. You will work closely with infrastructure and service teams to turn recurring operational problems into durable improvements.

What you'll do

• Help onboard services to operational tooling, including alerting, on-call, dashboards, runbooks, Jira, and service-catalog records.
• Build and maintain integrations, dashboards, reports, and automations across tools such as Grafana, PagerDuty, Jira, Backstage, and cloud billing platforms.
• Improve operational readiness by identifying gaps in ownership, alerting, documentation, recovery procedures, and service dependencies.
• Act as an incident commander: coordinate response, communications, timelines, post-incident reviews, and follow-up action tracking.
• Help make routine changes safer, faster, and more repeatable through clear processes and automation.
• Contribute to service-health, SLA, cost, patching, and operational-risk reporting.
• Help maintain accurate operational data, including service ownership, on-call coverage, runbooks, and critical dependencies.
• Work with teams to reduce manual toil and improve the quality of operational outcomes.

What you'll bring

• 2-5 years' experience in operations engineering, SRE, cloud infrastructure, platform engineering, or a similar role.
• Experience operating or supporting production services.
• Experience with monitoring, alerting, on-call, runbooks, and Engineering work management.
• Hands-on experience with some of Grafana, PagerDuty, Jira, Backstage, public cloud, dashboards, integrations, or workflow automation.
• Ability to use operational data to identify gaps and follow actions through to closure.

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