Platform Operations & Workflow Specialist

Anywhere Real Estate; Cincinnati (OH); Remote; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) matching

Paid Time Off

LinkedIn Learning

Employee Discounts

Job summary

Anywhere Integrated Services is seeking a Transaction Systems & Operations Specialist to bridge business operations with transaction platforms, including Qualia. The role focuses on administration, governance, configuration, and support to optimize transaction workflows and enable adoption across departments.

You will partner with escrow and title teams, act as Tier 2 escalation for complex platform issues, and drive improvements in training materials, FAQs, and knowledge resources while

Responsibilities

• Serve as the primary administrator and subject matter expert for the Qualia platform and related operational systems.
• Manage user roles, permissions, security groups, and access controls while ensuring appropriate governance and compliance.
• Act as the gatekeeper for platform configuration changes, access exceptions, and role-based permissions.
• Maintain underwriter credentials, logins, and platform-level administrative settings.
• Ensure system integrity, security, and consistency across all regions and business units.
• Support platform transitions, enhancements, and technology adoption initiatives as systems evolve over time.
• Partner directly with escrow, title, and operational teams to understand business needs and translate them into scalable system solutions.
• Serve as a Tier 2 escalation resource for complex workflow, platform, and transaction support issues not resolved through self-service tools, training materials, supervisors, or standard support channels.
• Build trusted relationships with employees and operational leaders to promote adoption and continuous improvement.
• Identify recurring support trends and work with Learning & Development, operational leaders, and technology partners to improve training materials, job aids, FAQs, chatbot content, and knowledge resources.
• Troubleshoot operational and system challenges while balancing business requirements, platform capabilities, governance standards, and scalability.
• Recommend improvements that enhance both the employee experience and operational performance.
• Configure and maintain workflows, automation triggers, document packages, templates, and system settings across supported platforms.
• Evaluate how configuration decisions impact downstream processes, users, compliance requirements, and operational outcomes.
• Implement workflow enhancements and process improvements as business needs evolve.
• Support testing, deployment, validation, and rollout of new functionality, enhancements, and future-state technologies.
• Maintain documentation and standards related to system configuration, workflows, and operational processes.
• Own and maintain platform’s native reporting capabilities, dashboards, and reporting packages.
• Partner with operational leaders to define reporting requirements and business metrics.
• Create visibility into operational performance, system utilization, and adoption.
• Leverage data and reporting to identify opportunities for process improvement and operational efficiency.

Job description

Anywhere Integrated Services is seeking a Transaction Systems & Operations Specialist to bridge business operations with transaction platforms, including Qualia. The role focuses on administration, governance, configuration, and support to optimize transaction workflows and enable adoption across departments.

You will partner with escrow and title teams, act as Tier 2 escalation for complex platform issues, and drive improvements in training materials, FAQs, and knowledge resources while