Platform Operations Engineer II - 24/7 Distributed Platform

Akamai Technologies, Inc.; Montpelier (VT); On-site; USD 78,000 - 140,000; Full time

Job summary

Akamai Technologies, Inc. is seeking a Platform Operations Engineer II to monitor, troubleshoot, and maintain our highly distributed platform. You will collaborate with engineers, infrastructure vendors, and customers to isolate issues, update software, and improve stability.

This role requires UNIX experience, fault-detection skills, and the ability to work on-site at our Cambridge, MA office. You will participate in 24x7 coverage, learn new technologies, and develop procedures and tools to

Qualifications

• 5 years of experience and a Bachelor's degree or equivalent work experience.
• Experience administering UNIX-based operating systems.
• Experience with fault detection, troubleshooting, trouble ticketing, escalation, and related operational processes.
• Ability to understand and write SQL queries and knowledge of TCP/IP, DNS, NTP, and HTTP.
• Strong communication skills and high attention to detail.

Responsibilities

• Monitoring, troubleshooting, and correcting platform problems via alerts, emails, and calls.
• Collaborating with Engineers, System Architects, Infrastructure Vendors, and Customers to isolate problems and improve stability.
• Updating and patching system software components and configurations.
• Documenting work in the trouble ticketing system for clear communication and learning.
• Developing and maintaining documentation, procedures and tools.

Skills

UNIX administration

SQL queries

TCP/IP DNS NTP HTTP

Communication skills

Security clearance

Own issues independently

On-site work

Education

Bachelor's degree

Job description

Akamai Technologies, Inc. is seeking a Platform Operations Engineer II to monitor, troubleshoot, and maintain our highly distributed platform. You will collaborate with engineers, infrastructure vendors, and customers to isolate issues, update software, and improve stability.

This role requires UNIX experience, fault-detection skills, and the ability to work on-site at our Cambridge, MA office. You will participate in 24x7 coverage, learn new technologies, and develop procedures and tools to