Platform Reliability Engineer II

Akamai Technologies, Inc.; Austin (TX); On-site; USD 78,000 - 140,000; Full time

Benefits offered by this job

Healthcare benefits

401K savings plan

Vacation (PTO)

Job summary

Akamai Technologies, Inc. is seeking a Platform Operations Engineer II for its NOCC. You will monitor, troubleshoot, and resolve platform problems, collaborating with engineers and vendors to ensure operational stability.

The role emphasizes incident response, documentation, and continual improvement of our distributed cloud platform. Requirements include a 5-year track record and a Bachelor's degree, UNIX administration, SQL proficiency, and an active Secret clearance.

Qualifications

• Have 5 years of experience and a Bachelor's degree or it's equivalent work experience
• Demonstrate experience administering UNIX-based operating systems
• Demonstrate experience working with fault detection, troubleshooting, trouble ticketing, escalation, and other related operational concepts and processes
• Be able to understand and write SQL queries and show understanding of the following protocols: TCP/IP, DNS, NTP, and HTTP
• Have excellent interpersonal and communication skills, high level of attention to detail, excellent timeliness and dependability
• Have an active Secret security clearance
• Demonstrate the ability to work independently, exercise sound judgment, and take ownership of issues through resolution
• Be able to work onsite Monday through Friday at our Cambridge, MA office

Responsibilities

• Monitoring, troubleshooting, and correcting emerging platform problems through an alert driven workflow, emails, and phone calls
• Collaborating with Engineers, System Architects, Infrastructure Vendors, and Customers to isolate problems, achieve resolution, and improve the operational stability of the platform
• Updating and patching system software components and configurations
• Documenting work performed in the trouble ticketing system for communication and review/learning purposes clearly and effectively
• Developing and maintaining documentation, procedures and tools

Skills

5 years experience

UNIX administration

SQL queries

Communication skills

Attention to detail

Security clearance

Independent work

Education

Bachelor's degree

Job description

Akamai Technologies, Inc. is seeking a Platform Operations Engineer II for its NOCC. You will monitor, troubleshoot, and resolve platform problems, collaborating with engineers and vendors to ensure operational stability.

The role emphasizes incident response, documentation, and continual improvement of our distributed cloud platform. Requirements include a 5-year track record and a Bachelor's degree, UNIX administration, SQL proficiency, and an active Secret clearance.