Plasma Center Technician I: Donor Care & Compliance

Octapharma Plasma, Inc.; Providence (RI); On-site; USD 41,000 - 60,000; Full time

Benefits offered by this job

Formal training

Medical, dental, and vision insurance

Health savings account (HSA)

Flexible spending account (FSA)

Tuition Reimbursement

Employee assistance program (EAP)

Wellness program

401k retirement plan

Job summary

Octapharma Plasma, Inc. in Providence, RI is seeking a donor center professional to determine donor eligibility, perform plasma collection, and process products while upholding compliance and safety standards.

The role requires adherence to FDA SOPs, OSHA, CLIA, and GMP, while delivering excellent donor care, accurate recordkeeping, and timely processing of donations in a fast-paced environment. Ideal candidates maintain strong customer service, can operate plasmapheresis equipment, and are

Qualifications

• High school diploma or equivalent (GED).
• Three (3) months’ experience in clerical or customer service position preferred.
• Bilingual in Spanish preferred (location specific).

Responsibilities

• Ensure compliance with state, federal, and industry regulations to maintain production standards and facility compliance.
• Maintain high levels of customer service, donor confidentiality, and positive donor experience.
• Monitor donor conditions and perform eligibility assessments, including vitals, microhematocrit, total protein testing, and donor registration, to ensure safety and product quality.
• Set up, prepare, and operate automated plasmapheresis equipment; respond to alarms, troubleshoot alerts, and disconnect donors upon procedure completion.
• Perform plasma collection and processing, including sterile products and sample handling, freezer organization, and preparation of shipments in compliance with SOPs and transportation regulations.
• Monitor freezer and refrigerator temperatures, report malfunctions, and document variances as required.
• Maintain cleanliness of the donor center and work areas, ensuring professional appearance, proper stocking, and safe disposal of biohazardous waste and spills.
• Maintain and perform quality control on donor center equipment according to SOPs and manufacturer instructions.
• Maintain complete and accurate recordkeeping in compliance with company SOPs.
• Provide oversight of product safety and quality by maintaining proper collection ratios, monitoring donor safety, and responding to adverse donor events.
• Troubleshoot machine issues and perform routine quality control checks on equipment.
• Perform other duties as assigned.

Skills

Customer service

Communication

English proficiency

Bilingual Spanish (preferred)

Education

High school diploma or equivalent

Job description

Octapharma Plasma, Inc. in Providence, RI is seeking a donor center professional to determine donor eligibility, perform plasma collection, and process products while upholding compliance and safety standards.

The role requires adherence to FDA SOPs, OSHA, CLIA, and GMP, while delivering excellent donor care, accurate recordkeeping, and timely processing of donations in a fast-paced environment. Ideal candidates maintain strong customer service, can operate plasmapheresis equipment, and are