Plasma Center Technician I

Octapharma Plasma, Inc.; Town of Amherst (NY); On-site; USD 22,000 - 37,000; Full time

Benefits offered by this job

Formal training

Medical insurance

Dental insurance

Vision insurance

HSA

FSA

Tuition reimbursement

EAP

Wellness program

401k plan

Paid time off

Company holidays

Personal time

Job summary

Octapharma Plasma, Inc. is seeking a dedicated donor center technician to determine donor eligibility, collect plasma, and process products while upholding rigorous compliance with SOPs and regulatory standards.

The role emphasizes patient/donor safety, accurate data recording, and timely processing of specimens, with duties including equipment setup, monitoring, and maintenance, all while delivering excellent donor experiences. This is a full-time on-site position in New York.

Qualifications

• High school diploma or equivalent (GED).
• Three (3) months’ experience in clerical or customer service position preferred.
• Specific certification or licensing based on State requirements.
• Basic computer knowledge and skills.
• Ability to speak, read, write (legibly and accurately), and understand English.
• Bilingual in Spanish preferred (location specific).
• Strong customer service, organizational, and communication skills.
• Ability to read, follow, and interpret regulations, instructions, and manuals.
• Ability to understand verbal instructions.
• Ability to read numbers on screening equipment and perform basic mathematical calculations.
• Ability to travel up to 20% via airplane and vehicle (if applicable).

Responsibilities

• Ensure compliance with all state, federal, and industry regulations (e.g., FDA approved SOPs, OSHA, CLIA, GMP) to maintain production standards and facility compliance.
• Maintain high levels of customer service, donor confidentiality, and positive donor experience.
• Monitor donor conditions and perform eligibility assessments, including vitals, microhematocrit, total protein testing, and donor registration, to ensure safety and product quality.
• Set up, prepare, and operate automated plasmapheresis equipment; respond to alarms, troubleshoot alerts, and disconnect donors upon procedure completion.
• Perform plasma collection and processing, including sterile products and sample handling, freezer organization, and preparation of shipments in compliance with SOPs and transportation regulations.
• Monitor freezer and refrigerator temperatures, report malfunctions, and document variances as required.
• Maintain cleanliness of the donor center and work areas, ensuring professional appearance, proper stocking, and safe disposal of biohazardous waste and spills.
• Maintain and perform quality control on donor center equipment according to SOPs and manufacturer instructions.
• Maintain complete and accurate recordkeeping in compliance with company SOPs.
• Provide oversight of product safety and quality by maintaining proper collection ratios, monitoring donor safety, and responding to adverse donor events.
• Troubleshoot machine issues and perform routine quality control checks on equipment.
• Perform other duties as assigned.

Job description

Octapharma Plasma, Inc. is seeking a dedicated donor center technician to determine donor eligibility, collect plasma, and process products while upholding rigorous compliance with SOPs and regulatory standards.

The role emphasizes patient/donor safety, accurate data recording, and timely processing of specimens, with duties including equipment setup, monitoring, and maintenance, all while delivering excellent donor experiences. This is a full-time on-site position in New York.