Plasma Center Operations Lead

Grifols, S.A; Allentown (Lehigh County); On-site; USD 90,000 - 120,000; Full time

Job summary

Grifols is seeking an Operations Manager to lead day-to-day donor center operations in Allentown, PA, ensuring donor safety, regulatory compliance, and achievement of production goals. You will oversee frontline staff, align activities with SOPs, and fill in for the Center Manager as needed.

Ideal candidates have 3+ years in clinical or business roles, with preference for plasma or blood‑related experience.

Qualifications

• Developing command of leadership, organizational, customer service, interpersonal communication, and computer abilities. Ability to understand and assess FDA regulations.
• Ability to maintain adequate levels of plasma collection and adhere to quality standards.
• Ability to motivate staff to achieve established goals and standards.
• May be required to relocate.

Responsibilities

• Responsible for all aspects of the donor center when the Center Manager is not present.
• Collaborates with Training and Quality staff to ensure that training and quality goals are met.
• Coaches and leads through effective feedback to employees through the Operations Supervisor(s).
• Monitors and evaluates operations. Works with the Center manager to develop action plans to maximize center efficiency and supervises the implementation of improvements.
• Makes critical decisions for the modifications of action plans.
• Responsible for all personnel functions including hiring, assignment and direction of work, development and training, disciplinary actions and termination and the maintenance of all personnel records
• Partners with the center manager in budget preparation and oversees facility to achieve production targets and quality goals at the agreed-upon cost structure.
• Acts as production lead in the absence of the Center Manager.
• Directs and supervises employees. This includes creating and managing work schedules.
• Establishes and maintains the ability to perform all tasks within the center; fulfills the role of production employees when the occasional need arises.

Skills

Leadership

Organizational skills

Customer service

Interpersonal communication

FDA regulations understanding

Risk management

Relocation ability

Education

Bachelor’s degree or equivalent

Job description

Grifols is seeking an Operations Manager to lead day-to-day donor center operations in Allentown, PA, ensuring donor safety, regulatory compliance, and achievement of production goals. You will oversee frontline staff, align activities with SOPs, and fill in for the Center Manager as needed.

Ideal candidates have 3+ years in clinical or business roles, with preference for plasma or blood‑related experience.