Plant IT Support & Systems Coordinator

Total Energies; Washington (District of Columbia); On-site; USD 52,000 - 66,000; Full time

Job summary

TotalEnergies is seeking an IT User Support specialist to assist end users with hardware and software, monitor systems, and manage the ticketing queue. You will be the first point of contact for issue resolution and escalate to second‑level support as needed, while aiding the IT manager with daily tasks.

The role emphasizes strong communication, familiarity with Windows, Office 365, Azure AD, Exchange, and basic networking, plus meticulous documentation.

Qualifications

• Microsoft Windows Desktop Environment.
• Microsoft Windows Server Environment.
• Microsoft Office 365 Cloud Environment.
• On-Prem/Azure Active Directory
• Exchange Server
• VoIP Phone Systems and SIP Trunks.
• Excellent written and verbal communication skills.
• Good interpersonal skills.
• Attention to detail.
• Good problem-solving skills.

Responsibilities

• Follow all applicable environmental, health and safety rules and procedures and immediately report all dangerous situations, near-misses, and injuries.
• Providing support to users and being the first point of contact for problem resolution.
• Monitoring ticketing queue, support requests and documenting in system.
• Assist the IT Manager
• Troubleshooting hardware, software, and network issues.
• Installing and configuring hardware and software components.
• Repairing or replacing damaged computer hardware.
• Establishing good relationships with all clients and colleagues.
• Managing technical documentation.
• Keeping accurate and detailed descriptions of services performed while on a service call.

Skills

Communication skills

Interpersonal skills

Attention to detail

Problem solving

Tools

Windows Desktop

Windows Server

Office 365 Cloud

Azure Active Directory

Exchange Server

VoIP SIP Trunks

Job description

TotalEnergies is seeking an IT User Support specialist to assist end users with hardware and software, monitor systems, and manage the ticketing queue. You will be the first point of contact for issue resolution and escalate to second‑level support as needed, while aiding the IT manager with daily tasks.

The role emphasizes strong communication, familiarity with Windows, Office 365, Azure AD, Exchange, and basic networking, plus meticulous documentation.