Site IT Lead - LaPorte

TOTAL Deutschland GmbH; Town of Texas, Northern (WI, KY); Hybrid; USD 120,000 - 150,000; Full time

Benefits offered by this job

Generous PTO

Medical

Dental & Vision

HSA contributions

Health FSA

Commuter benefits

401(k) match

Pension plan

Life & accident insurance

Parental leave

Education assistance

Fitness subsidy

Job summary

TotalEnergies is seeking an IT Site Lead in Wisconsin to manage IT Services and teams supporting enterprise infrastructure and end-user computing. You will bridge business needs with IT delivery, leading incident response and project initiatives.

The role emphasizes cross-functional collaboration, regulatory compliance, and proactive service delivery in a global energy company.

Qualifications

• Customer service oriented with strong written and verbal communication.
• 7+ years of end-user and infrastructure support experience.
• Experience with Microsoft 365 suite and collaboration tools.
• Knowledge of AD, Intune, SCCM, security best practices.
• Fluent English; French is a plus.

Responsibilities

• Coordinate IT proximity services to ensure smooth IT operations.
• Contribute to IT policies and data security procedures.
• Oversee hardware/software installation, configuration, and maintenance.
• Provide 1st/2nd line IT support to end users.
• Lead regular meetings with Local Business Unit and IT teams.
• Prepare IT status reports and KPIs for visibility.
• Participate in crisis drills and incident response.
• Ensure incident resolution and budget considerations.

Skills

End user and infrastructure support

Intune & SCCM

Active Directory management

Microsoft 365 apps (Teams/Outlook/One/

English proficiency

French language skills

Education

Bachelor's degree in information systems or related field

ITIL Foundation certification

Tools

ServiceNow

ITIL methodology

Power BI

Networking fundamentals

Fiber optic troubleshooting

Job description

TotalEnergies is a major energy company, which produces and markets fuels, natural gas and low-carbon electricity. Over 100,000 employees are committed to better energy that is safer, more affordable, cleaner and accessible to as many people as possible. Active in more than 120 countries, TotalEnergies ambition is to achieve carbon neutrality by 2050 or sooner. The US Government is engineering a major transformation of the US economy with ambitious goals to cut GHG emissions in half by 2030 and reach net-zero emissions by 2050.

What We Provide

TotalEnergies offers a robust comprehensive benefits package available to employees on the first day of hire. These benefits include but are not limited to generous PTO, medical, dental & vision care, HSA with company contributions, health FSA, commuter benefits or paid parking, 401(k) plan with employer match, pension plan, life & accident insurances, generous parental leave, education assistance, fitness subsidy and more.

• generous PTO
• medical
• dental & vision care
• HSA with company contributions
• health FSA
• commuter benefits or paid parking
• 401(k) plan with employer match
• pension plan
• life & accident insurances
• generous parental leave
• education assistance
• fitness subsidy and more

TotalEnergies celebrates diversity and is committed to Equal Employment Opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, protected veteran status, disability status or any other category protected under applicable federal, state or local law. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.

TotalEnergies believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

International Consideration

TotalEnergies regrets that it is unable to sponsor employment Visas or consider individuals on time-limited visa status for this position.

This position requires technical experience with a broad working knowledge of workstations, operating systems and application software. Communicate regularly

with customers to ensure satisfaction and elevate problems to other IT groups or management as needed. Works closely with regional IT groups, business units,

and vendors to support initiatives and solutions. Works under minimal supervision and can solve operational problems independently, quickly and completely.

Responsible for simple project components; is a key contributor to projects and is critical to project success; ensures that appropriate management is apprised of

project status. And other duties as assigned.

The Site Lead for La Porte (Plant/Tech Center) is a pivotal role, responsible for leading and managing the IT Services and team to ensure the efficient operation of

the company's IT infrastructure. This position is integral to both business and IT operations, bridging the gap between technical teams and business units.

Activities

• Coordinate and Support the IT Proximity Service to ensure efficient operation of the company's IT infrastructure and end user computing environment
• Provide input for developing IT policies and procedures to ensure data security and compliance.
• Oversee the installation, configuration, and maintenance of hardware and software systems in our enterprise and lab environments
• Provide 1st and 2nd level technical support to end users, ensuring proper functionality and adherence to corporate standards.
• Promote and follow the IT processes, procedures, and policies within the LBU as well as TGITS.
• Collaborate with the management team within the Local Business Unit and IT. Establish regular meetings (target weekly) with site management to document priorities, IT needs and to review IT Services. Communicate those priorities with Central IT managers to determine IT action plan(s).
• Provide onsite IT support during crises like hurricanes as directed by local management.
• Ensure that the IT Inventory (PC’s, mobile phones, TIM Devices, LAN/WAN, Printer) maintained via standard TotalEnergies CMDB
• Coordinate the delivery of Cyber Security efforts as it relates to the enterprise and lab environments. Take ownership of site cyber security audit action items as required.
• Complete all the required training and participate in cyber security efforts as well as maintaining a safe and secure work environment.
• Produce IT status reports and KPI’s as required to ensure visibility of IT activities at the site.
• Actively contribute and participate in Hurricane and crisis event drills and incidents
• Ensure end user devices, infrastructure, and applications are compliant (Obsolescence & Patching).
• Contribute to the first diagnosis in the event of incidents to facilitate support by TGITS.
• Understand and apply the operating methods for managing escalations.
• Ensure that all incidents and service requests for the site are resolved. Define action plans as required to resolve issues and move projects forward
• Ensure the proper deployment of IS sector projects within the subsidiary.
• Contribute to the Long-Term Plan IT budget process.
• Ensure that OPEX and CAPEX budget for IT is respected.
• Consider projects and the local impact on local IT budgets

Education/Qualifications

• Customer service oriented, excellent written and verbal communications skills, ability to multi-task, work well with others.
• College degree or equivalent work experience. Preferably, a bachelor's degree in information systems.
• Minimum 7 years of experience with end user and infrastructure support in office environments.
• Knowledge of Voice Services, Video Conference, Printing, PC hardware and software, Microsoft operating systems, Intune & SCCM, productivity tools, data security, Active Directory user and computer management, networking essentials, and Microsoft365 applications (TEAMS, Outlook, OneDrive, SharePoint, Power BI, PowerApps, Forms)
• Excellent English speaking and writing proficiency. French speaking /comprehension is a plus.
• Knowledge of fiber optic, Ethernet Cable testing and troubleshooting preferred.
• Experience with ServiceNow help desk software and ITIL Methodology is preferred.