Site IT Lead: IT Operations & End-User Support

TOTAL Deutschland GmbH; La Porte (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Generous PTO

Medical insurance

Dental & vision care

HSA with company contributions

Health FSA

Commuter benefits or paid parking

401(k) with employer match

Pension plan

Life & accident insurances

Generous parental leave

Education assistance

Fitness subsidy

Job summary

TotalEnergies is seeking a Site IT Lead for La Porte to supervise IT services, coordinate with regional teams and ensure reliable end-user computing and infrastructure. You will balance operational support with project delivery in a dynamic energy environment, reporting to the Local Business Unit and collaborating with Central IT.

The role requires strong communication, incident management, cyber security coordination, budgeting input, and crisis response during events such as severe weather.

Qualifications

• Customer service oriented with strong communication skills.
• Bachelor's degree in information systems or equivalent.
• Minimum 7 years of end-user and infrastructure support experience.
• Experience with ITIL, ServiceNow, Intune, SCCM, and Microsoft 365.
• Excellent English; French a plus.

Responsibilities

• Coordinate IT proximity services to ensure reliable operation of IT infrastructure.
• Input for IT policies, data security and compliance.
• Oversee installation, configuration and maintenance of hardware/software in enterprise and lab environments.
• Provide 1st/2nd level end-user support and ensure adherence to standards.
• Promote IT processes and collaborate with Local Business Unit and Central IT.
• Establish regular meetings with site management to document priorities and IT needs.
• Provide onsite IT support during crises as directed by local management.
• Maintain IT inventory in the CMDB and coordinate cyber security efforts.
• Complete required cyber security training and maintain a safe work environment.
• Produce IT status reports and KPIs to ensure visibility of activities.
• Contribute to crisis drills and ensure equipment and applications are compliant.
• Assist in escalations and ensure timely incident resolution and project progress.

Skills

Customer service oriented

Excellent written and verbal comms

Ability to multi-task

Team collaboration

English proficiency

Education

Bachelor's degree in information systems

College degree or equivalent work experience

Tools

ServiceNow

ITIL Methodology

Intune

SCCM

Power BI / Microsoft 365 tools

Job description

TotalEnergies is seeking a Site IT Lead for La Porte to supervise IT services, coordinate with regional teams and ensure reliable end-user computing and infrastructure. You will balance operational support with project delivery in a dynamic energy environment, reporting to the Local Business Unit and collaborating with Central IT.

The role requires strong communication, incident management, cyber security coordination, budgeting input, and crisis response during events such as severe weather.