IT Systems Administrator: Automation & End-User Support

eDOC Innovations , Inc.; Montpelier (VT); On-site; USD 75,000 - 110,000; Full time

Job summary

eDOC Innovations is seeking a Systems Team Member to support and maintain our internal IT systems and hosted infrastructure. This role collaborates with the Manager of Systems and performs hands-on deployment, monitoring, troubleshooting, and end-user support across the organization.

The ideal candidate combines strong technical knowledge with excellent organizational and communication skills. You'll help keep our systems running smoothly while supporting employees, leadership, and core business

Qualifications

• Extensive experience with Microsoft 365 (O365) and Windows Server environments.
• Strong scripting and automation skills for system tasks.
• Experience with monitoring tools and centralized management platforms.

Responsibilities

• Build, deploy, and monitor Windows-based systems and infrastructure.
• Provide end-user IT support across hardware, software, and cloud platforms.
• Perform system maintenance, upgrades, troubleshooting, and performance monitoring.
• Support hosted solutions and third-party services (email, phone, CRM, and related tools).
• Manage software licenses, warranties, service agreements, and IT documentation.
• Assist with procurement of hardware and software.
• Develop utilities and automation tools for monitoring and system tasks.
• Support IT communications, service alerts, and system updates.
• Assist with IT training materials and routine staff training.
• Provide after-hours support for planned and unplanned maintenance.
• Act as backup to the Manager of Systems when needed.

Skills

Microsoft 365 (O365)

Windows Server

Active Directory

Group Policy

Networking

Security best practices

Scripting

System automation

Tools

Remote monitoring tools

Centralized management tools

Job description

eDOC Innovations is seeking a Systems Team Member to support and maintain our internal IT systems and hosted infrastructure. This role collaborates with the Manager of Systems and performs hands-on deployment, monitoring, troubleshooting, and end-user support across the organization.

The ideal candidate combines strong technical knowledge with excellent organizational and communication skills. You'll help keep our systems running smoothly while supporting employees, leadership, and core business