Support Technician

SR Talent Solution Inc.; Florida; On-site; USD 40,000 - 60,000; Full time

Job summary

SR Talent Solution Inc. is seeking a skilled IT Support Technician to join our technical support team in Florida. You will provide first-line helpdesk support, diagnose hardware and software issues, and ensure reliable end-user IT services.

Responsibilities include managing backups, using Active Directory for access, and collaborating with IT teams on upgrades, while maintaining documentation and knowledge base.

Qualifications

• Proven experience in a helpdesk, support, or service desk role (Tier 1 or 2).
• Familiarity with Windows OS, Microsoft Office Suite, and basic networking concepts.
• Excellent troubleshooting, organizational, and communication skills.
• Ability to work independently and manage multiple tasks in a fast-paced environment.

Responsibilities

• Serve as first point of contact for users via phone, email, or ticketing systems.
• Diagnose and resolve hardware, software, and network issues promptly.
• Log interactions, prioritize tickets, and escalate to Tier 2/3 as needed.
• Manage user accounts and access using Active Directory.
• Install, configure, and maintain desktops, laptops, printers, and IT equipment.
• Maintain knowledge base and contribute to FAQs and documentation.

Skills

Helpdesk / Service Desk

Windows OS

Microsoft Office

Networking basics

Ticketing systems

Active Directory

Troubleshooting

Communication skills

Tools

Active Directory

Remote access tools

Job description

We are seeking a skilled and customer-focused IT Support Technician to join our technical support team. This role will be responsible for providing first-line support, managing backup and recovery processes, and ensuring the smooth operation of end-user IT services. The ideal candidate will have experience in helpdesk or service desk environments and demonstrate strong problem-solving and communication skills.

Key Responsibilities:

• Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing systems.
• Diagnose and resolve hardware, software, and network-related issues in a timely manner.
• Log all support interactions, prioritize tickets, and upscale unresolved issues to Tier 2/3 support or specialists.
• Manage user accounts, permissions, and access control using tools like Active Directory.
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
• Perform routine data backup, recovery testing, and documentation in accordance with IT policies.
• Support mobile devices, VPN connectivity, and remote access technologies.
• Maintain an updated knowledge base and contribute to technical documentation and FAQs.
• Collaborate with other IT teams and departments on larger infrastructure or system upgrades.
• Monitor system performance and recommend improvements to IT processes.

Requirements:

• Proven experience in a helpdesk, support, or service desk role (Tier 1 or Tier 2).
• Familiarity with Windows OS, Microsoft Office Suite, and basic networking concepts.
• Understanding of ticketing systems Excellent troubleshooting, organizational, and communication skills.
• Ability to work independently and manage multiple tasks in a fast-paced environment.