Site IT Lead - LaPorte

TOTAL Deutschland GmbH; La Porte (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Generous PTO

Medical insurance

Dental & vision care

HSA with company contributions

Health FSA

Commuter benefits or paid parking

401(k) with employer match

Pension plan

Life & accident insurances

Generous parental leave

Education assistance

Fitness subsidy

Job summary

TotalEnergies is seeking a Site IT Lead for La Porte to supervise IT services, coordinate with regional teams and ensure reliable end-user computing and infrastructure. You will balance operational support with project delivery in a dynamic energy environment, reporting to the Local Business Unit and collaborating with Central IT.

The role requires strong communication, incident management, cyber security coordination, budgeting input, and crisis response during events such as severe weather.

Qualifications

• Customer service oriented with strong communication skills.
• Bachelor's degree in information systems or equivalent.
• Minimum 7 years of end-user and infrastructure support experience.
• Experience with ITIL, ServiceNow, Intune, SCCM, and Microsoft 365.
• Excellent English; French a plus.

Responsibilities

• Coordinate IT proximity services to ensure reliable operation of IT infrastructure.
• Input for IT policies, data security and compliance.
• Oversee installation, configuration and maintenance of hardware/software in enterprise and lab environments.
• Provide 1st/2nd level end-user support and ensure adherence to standards.
• Promote IT processes and collaborate with Local Business Unit and Central IT.
• Establish regular meetings with site management to document priorities and IT needs.
• Provide onsite IT support during crises as directed by local management.
• Maintain IT inventory in the CMDB and coordinate cyber security efforts.
• Complete required cyber security training and maintain a safe work environment.
• Produce IT status reports and KPIs to ensure visibility of activities.
• Contribute to crisis drills and ensure equipment and applications are compliant.
• Assist in escalations and ensure timely incident resolution and project progress.

Skills

Customer service oriented

Excellent written and verbal comms

Ability to multi-task

Team collaboration

English proficiency

Education

Bachelor's degree in information systems

College degree or equivalent work experience

Tools

ServiceNow

ITIL Methodology

Intune

SCCM

Power BI / Microsoft 365 tools

Job description

TotalEnergies is a major energy company, which produces and markets fuels, natural gas and low-carbon electricity. Over 100,000 employees are committed to better energy that is safer, more affordable, cleaner and accessible to as many people as possible. Active in more than 120 countries, TotalEnergies ambition is to achieve carbon neutrality by 2050 or sooner. The US Government is engineering a major transformation of the US economy with ambitious goals to cut GHG emissions in half by 2030 and reach net-zero emissions by 2050.

What We Provide

TotalEnergies offers a robust comprehensive benefits package available to employees on the first day of hire. These benefits include but are not limited to generous PTO, medical, dental & vision care, HSA with company contributions, health FSA, commuter benefits or paid parking, 401(k) plan with employer match, pension plan, life & accident insurances, generous parental leave, education assistance, fitness subsidy and more.

• generous PTO
• medical
• dental & vision care
• HSA with company contributions
• health FSA
• commuter benefits or paid parking
• 401(k) plan with employer match
• pension plan
• life & accident insurances
• generous parental leave
• education assistance
• fitness subsidy and more

TotalEnergies celebrates diversity and is committed to Equal Employment Opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, protected veteran status, disability status or any other category protected under applicable federal, state or local law. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.

TotalEnergies believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

International Consideration

TotalEnergies regrets that it is unable to sponsor employment Visas or consider individuals on time-limited visa status for this position.

This position requires technical experience with a broad working knowledge of workstations, operating systems and application software. Communicate regularly

with customers to ensure satisfaction and elevate problems to other IT groups or management as needed. Works closely with regional IT groups, business units,

and vendors to support initiatives and solutions. Works under minimal supervision and can solve operational problems independently, quickly and completely.

Responsible for simple project components; is a key contributor to projects and is critical to project success; ensures that appropriate management is apprised of

project status. And other duties as assigned.

The Site Lead for La Porte (Plant/Tech Center) is a pivotal role, responsible for leading and managing the IT Services and team to ensure the efficient operation of

the company's IT infrastructure. This position is integral to both business and IT operations, bridging the gap between technical teams and business units.

Activities

• Coordinate and Support the IT Proximity Service to ensure efficient operation of the company's IT infrastructure and end user computing environment
• Provide input for developing IT policies and procedures to ensure data security and compliance.
• Oversee the installation, configuration, and maintenance of hardware and software systems in our enterprise and lab environments
• Provide 1st and 2nd level technical support to end users, ensuring proper functionality and adherence to corporate standards.
• Promote and follow the IT processes, procedures, and policies within the LBU as well as TGITS.
• Collaborate with the management team within the Local Business Unit and IT. Establish regular meetings (target weekly) with site management to document priorities, IT needs and to review IT Services. Communicate those priorities with Central IT managers to determine IT action plan(s).
• Provide onsite IT support during crises like hurricanes as directed by local management.
• Ensure that the IT Inventory (PC’s, mobile phones, TIM Devices, LAN/WAN, Printer) maintained via standard TotalEnergies CMDB
• Coordinate the delivery of Cyber Security efforts as it relates to the enterprise and lab environments. Take ownership of site cyber security audit action items as required.
• Complete all the required training and participate in cyber security efforts as well as maintaining a safe and secure work environment.
• Produce IT status reports and KPI’s as required to ensure visibility of IT activities at the site.
• Actively contribute and participate in Hurricane and crisis event drills and incidents
• Ensure end user devices, infrastructure, and applications are compliant (Obsolescence & Patching).
• Contribute to the first diagnosis in the event of incidents to facilitate support by TGITS.
• Understand and apply the operating methods for managing escalations.
• Ensure that all incidents and service requests for the site are resolved. Define action plans as required to resolve issues and move projects forward
• Ensure the proper deployment of IS sector projects within the subsidiary.
• Contribute to the Long-Term Plan IT budget process.
• Ensure that OPEX and CAPEX budget for IT is respected.
• Consider projects and the local impact on local IT budgets

Education/Qualifications

• Customer service oriented, excellent written and verbal communications skills, ability to multi-task, work well with others.
• College degree or equivalent work experience. Preferably, a bachelor's degree in information systems.
• Minimum 7 years of experience with end user and infrastructure support in office environments.
• Knowledge of Voice Services, Video Conference, Printing, PC hardware and software, Microsoft operating systems, Intune & SCCM, productivity tools, data security, Active Directory user and computer management, networking essentials, and Microsoft365 applications (TEAMS, Outlook, OneDrive, SharePoint, Power BI, PowerApps, Forms)
• Excellent English speaking and writing proficiency. French speaking /comprehension is a plus.
• Knowledge of fiber optic, Ethernet Cable testing and troubleshooting preferred.
• Experience with ServiceNow help desk software and ITIL Methodology is preferred.