IT Systems & Support Engineer

MPower, Inc.; Bethesda (MD); On-site; USD 65,000 - 72,000; Full time

Job summary

mPower is seeking an IT Systems and Support Specialist to provide hands-on technical support, improve technology processes, and address business needs. The role emphasizes troubleshooting, customer service, and ownership of tasks across devices, software, and collaboration tools.

The ideal candidate has 2–3 years of IT support experience, strong communication, and the ability to manage multiple priorities. Collaboration with HR and Operations will shape onboarding, asset management, and

Qualifications

• 2-3 years of hands-on IT support, desktop support, or workplace technology experience.
• Experience troubleshooting Windows devices, hardware, software, connectivity, and end-user issues.
• Experience supporting Microsoft 365 with exposure to SharePoint or similar platforms.
• Ability to manage technical issues from diagnosis through resolution, testing, and user follow-up.
• Strong customer service skills with the ability to explain technical concepts to non-technical users.
• Ability to manage multiple priorities, work independently, and escalate when needed.
• Experience creating or maintaining technical documentation.
• Relevant education, technical training, certifications, or equivalent practical experience.

Responsibilities

• Provide day-to-day technical support for laptops, software, connectivity, printers, scanners, mobile devices, and conference-room technology.
• Troubleshoot and resolve end-user hardware, software, access, and system issues; escalate security concerns as appropriate.
• Manage and track software licenses and subscriptions, including inventories and utilization.
• Support Microsoft 365 and SharePoint, including user access, permissions, site organization, and collaboration tools.
• Coordinate device procurement, configuration, deployment, and asset management.
• Assist HR and Operations with onboarding and offboarding to ensure proper access.
• Improve SharePoint sites, workflows, and information organization.
• Create and maintain SOPs, technical documentation, and user guides.
• Provide user training to improve technology adoption and reduce recurring issues.
• Support office moves, workstation setups, conference-room readiness, and other workplace tech needs.
• Identify recurring issues and suggest improvements, automation opportunities, or standardized processes.
• Maintain security, access, and change-management practices to protect information.
• Collaborate with internal teams and technical leadership on IT initiatives.

Skills

Customer service

Troubleshooting

Communication

Documentation

Problem-solving

Time management

Team collaboration

Education

Relevant education or IT certifications

Tools

Microsoft 365

SharePoint

Asset management

License management

Job description

mPower is seeking an IT Systems and Support Specialist to provide hands-on technical support, improve technology processes, and address business needs. The role emphasizes troubleshooting, customer service, and ownership of tasks across devices, software, and collaboration tools.

The ideal candidate has 2–3 years of IT support experience, strong communication, and the ability to manage multiple priorities. Collaboration with HR and Operations will shape onboarding, asset management, and