Plant IT Support Specialist – Manufacturing Ops

Framebridge; San Marcos (TX); Hybrid; USD 36,000 - 39,000; Full time

Benefits offered by this job

Full medical, dental, and vision

401(k) and employer-funded pension

Parental leave and return program

Flexible Time Off

Framebridge employee discounts

Life/AD&D Insurance

EAP

Learning and development opportunities

Commuter benefits

Pet insurance

Job summary

Framebridge is seeking an IT Support Specialist – Manufacturing Operations to keep our production environments running smoothly on the San Marcos plant floor. You will troubleshoot hardware, software, connectivity, printing and device issues across multiple manufacturing stations.

You will support Patriot, Gunnar and Zund CNC equipment, Mat Caption machines, engravers and wide-format printers, coordinating with Operations, Maintenance and IT teams to resolve incidents quickly.

Qualifications

• Provide day-to-day IT support for manufacturing employees, both onsite and remotely.
• Prioritize and respond to technology issues based on production and operational impact.
• Troubleshoot hardware, software, connectivity, printing and device issues affecting plant operations.
• Support computers, tablets, printers, barcode scanners, phones, displays and other plant technology.
• Support manufacturing technology including Patriot, Gunnar and Zund CNC equipment, Mat Caption machines, engravers and wide-format printers.

Responsibilities

• Partner with Operations, Maintenance, IT teams and equipment vendors to identify the source of issues and determine the appropriate path to resolution.
• Communicate status, impact and next steps during production-impacting incidents.
• Escalate issues when additional technical expertise or vendor support is required.
• Identify recurring problems and help implement practical improvements that reduce downtime and support demand.

Skills

IT Support

Plant floor troubleshooting

Networking

Printer support

Tools

Patriot CNC

Gunnar CNC

Zund CNC

Mat Caption

Engravers

Wide-format printers

Job description

Framebridge is seeking an IT Support Specialist – Manufacturing Operations to keep our production environments running smoothly on the San Marcos plant floor. You will troubleshoot hardware, software, connectivity, printing and device issues across multiple manufacturing stations.

You will support Patriot, Gunnar and Zund CNC equipment, Mat Caption machines, engravers and wide-format printers, coordinating with Operations, Maintenance and IT teams to resolve incidents quickly.