Plant Customer Service Rep. - Salisbury, NC

Kelly; Salisbury (NC); On-site; USD 26,000 - 37,000; Full time

Job summary

Kelly is seeking a Plant Customer Service Representative in Salisbury, NC to manage the customer order process and ensure on-time delivery while delivering exceptional service in a fast-paced plant environment.

Responsibilities include ERP order entry, customer communication, scheduling coordination, and cross-department collaboration to resolve issues and support customer needs. Start ASAP; schedule is Monday–Friday, 8–5; on-site with temp-to-hire potential.

Qualifications

• High school diploma or GED.
• 2 years of customer service experience, preferably in manufacturing.
• Knowledge of Microsoft Word, Outlook, and Excel.
• Strong communication, customer focus, attention to detail, interpersonal, adaptability, and time-management skills.

Responsibilities

• Enter customer orders into the ERP system accurately and promptly.
• Communicate with customers by email and telephone regarding orders and inquiries.
• Provide updates about changes, delays, and other important information.
• Coordinate with scheduling, production, and shipping to support on-time deliveries.
• Enter quality complaints into the system for proper documentation.
• Maintain stock inventory for key customers and place replenishment orders as needed.
• Collaborate across departments to resolve customer issues and meet customer needs.

Skills

Customer service

Communication

Time management

Interpersonal skills

Education

HS diploma or GED

Tools

ERP system

Excel

Outlook

Word

Job description

Plant Customer Service Representative - Salisbury NC

Pay Rate: $ 23.25/Hr. Start: ASAP | Temp-to-Hire

Schedule: M–F, 8-5 - 100% On-Site

About The Job

Manage and plan the customer order process while supporting on-time delivery and an exceptional customer experience.

Key Responsibilities

• Accurately and promptly enter customer orders into the company ERP system.
• Communicate professionally with customers by email and telephone regarding orders, inquiries, and follow-up.
• Proactively provide updates about changes, delays, and other important information.
• Support on-time deliveries by following up with scheduling, production, and shipping departments.
• Coordinate filing, billing, and purchase orders with other departments.
• Follow up on past-due accounts.
• Enter quality complaints into the system for proper documentation.
• Ensure all issued credits comply with the quality complaint procedure.
• Produce product masters with detailed product specifications.
• Maintain stock inventory for key customers and purchase goods as needed for replenishment.
• Respond fully to requests from customers, sales representatives, and service representatives.
• Collaborate across departments to resolve customer issues and meet customer needs.
• Identify potential process issues before releasing orders to production.
• Recommend ideas that enhance the overall customer experience.

Required Qualifications

• High school diploma or GED.
• 2 years of customer service experience, preferably in manufacturing.
• Knowledge of Microsoft Word, Outlook, and Excel.
• Strong communication, customer focus, attention to detail, interpersonal, adaptability, and time-management skills.

Preferred Experience & Certifications

• ERP experience, including order entry and returns, is preferred.

Reasonable Accommodation

To perform this job successfully, individuals must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities.

Why Kelly?

Weekly pay, immediate start, temp-to-hire opportunity, and strong career support.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources.

Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type.

Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.