Customer Service Representative

Kelly Services; Lake Forest (IL); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Kelly Services in Lake Forest, IL, is hiring a Customer Service Representative for a hybrid role. You will support customer orders, inquiries, and concerns while helping achieve service and operational objectives.

The position requires strong attention to detail, excellent communication, and the ability to collaborate with Sales, Marketing, and other internal teams. Pay rate is $22.60 per hour and the role is full-time in a hybrid Lake Forest setting.

Qualifications

• Excel proficiency required.
• SAP experience required.
• Solid and consistent work history.
• Bachelor’s degree preferred, or a high school diploma with significant customer service experience in a manufacturing environment.
• Strong written and verbal communication skills.
• Excellent relationship-building and collaboration abilities.
• Detail-oriented with strong organizational and problem-solving skills.
• Ability to manage multiple priorities effectively.
• Customer-focused approach and commitment to service excellence.

Responsibilities

• Process customer orders accurately and promptly according to policies.
• Review orders for lead times, product availability, and ordering requirements.
• Communicate with customers and internal teams to resolve discrepancies or product-related issues.
• Serve as a liaison between customers, Sales, Marketing, and other functional departments.
• Represent the customer’s needs and feedback to the Sales and Marketing teams.
• Build and maintain strong relationships with assigned customer accounts.
• Gather and report account information, customer satisfaction trends, and changing requirements.
• Manage multiple tasks and priorities while maintaining accuracy and timely follow-up.
• Support a customer-focused service experience.

Skills

Strong written and verbalcommunication

Excellent relationship-building

Detail-oriented

Customer-focused

Ability to manage multiple priorities

Education

Bachelor’s degree preferred, or a high school diploma with significant customer service experience in a manufacturing environment

Tools

SAP

Microsoft Excel

Job description

Kelly is hiring in Lake Forest, IL

Customer Service Representative – Hybrid

Kelly® Professional & Industrial is hiring a Customer Service Representative for a hybrid opportunity in Lake Forest, IL.

Pay Rate: $22.60 per hour

Job Type: Full-time

Work Location: Hybrid - Lake Forest, Illinois

Job Summary

As a Customer Service Representative, you will support customer orders, inquiries, and concerns while helping achieve service and operational objectives. This role requires strong attention to detail, excellent communication skills, and the ability to work effectively with customers and internal departments.

Responsibilities

• Process customer orders accurately and promptly according to company policies.
• Review orders for lead times, product availability, and compliance with ordering requirements.
• Communicate with customers and internal teams to resolve discrepancies or product-related issues.
• Serve as a liaison between customers, Sales, Marketing, and other functional departments.
• Represent the customer’s needs and feedback to the Sales and Marketing teams.
• Build and maintain strong relationships with assigned customer accounts.
• Gather and report account information, customer satisfaction trends, and changing requirements.
• Manage multiple tasks and priorities while maintaining accuracy and timely follow-up.
• Support a customer-focused service experience.

Qualifications

• Microsoft Excel proficiency required.
• SAP experience required.
• Solid and consistent work history.
• Bachelor’s degree preferred, or a high school diploma with significant customer service experience in a manufacturing environment.
• Strong written and verbal communication skills.
• Excellent relationship-building and collaboration abilities.
• Detail-oriented with strong organizational and problem-solving skills.
• Ability to manage multiple priorities effectively.
• Customer-focused approach and commitment to service excellence.

Why Apply?

This is an excellent opportunity to join a collaborative team in a hybrid customer service role supporting account relationships, order accuracy, and customer satisfaction.

Pay Rate: $22.60 per hour

Location: Lake Forest, IL

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Why Kelly ® ?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) .

Kelly Services is proud to be an Equal Employment Opportunity and Affiliated Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.