Plant Admin & Dispatch Specialist

AGP LLC; Massachusetts; On-site; USD 58,000 - 62,000; Full time

Benefits offered by this job

Day-1 healthcare benefits

Instant earnings via ADP

Recognition & rewards

Job summary

American Gas Products, Inc. in North Andover, MA is seeking a Plant Administrative Support Assistant to provide essential administrative, customer service, and operational support for the N. Andover facility.

You will be a key point of contact for customers and vendors while supporting order entry, shipping coordination, dispatch activities, inventory management, and general facility administration. The role requires strong organizational skills, attention to detail, effective communication, and

Qualifications

• Experience in administrative support, customer service, order processing, logistics, or related operational role.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask, prioritize, and meet deadlines in a fast-paced environment.
• Strong problem-solving skills and sound judgment.
• Proficiency in Microsoft Outlook, Word, and Excel.
• Ability to learn and navigate business software and order entry systems.
• Maintain accurate records and handle sensitive information.
• Interpersonal skills to work with customers, vendors, coworkers, and all levels of the organization.

Responsibilities

• Manage inbound telephone calls and emails, accurately entering customer quotes and orders into the appropriate systems.
• Deliver excellent customer service by greeting visitors, assisting walk-ins, and providing responsive support.
• Communicate professionally with customers to address billing inquiries and coordinate solutions with Sales, Dispatch, and other departments.
• Perform general administrative duties including filing, scanning, data entry, and maintaining records.
• Monitor and maintain inventory levels for plant, office, and operations supplies.
• Coordinate facility services and vendor relationships for maintenance and related needs.
• Contact freight carriers to schedule outgoing shipments and prepare Bills of Lading.

Skills

Administrative support

Customer service

Order processing

Logistics

Distribution

Communication

Organization

Multitasking

Problem solving

MS Office

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

American Gas Products, Inc. in North Andover, MA is seeking a Plant Administrative Support Assistant to provide essential administrative, customer service, and operational support for the N. Andover facility.

You will be a key point of contact for customers and vendors while supporting order entry, shipping coordination, dispatch activities, inventory management, and general facility administration. The role requires strong organizational skills, attention to detail, effective communication, and