Plant Operations & Dispatch Specialist

American Gas Products; North Andover (MA); On-site; USD 58,000 - 62,000; Full time

Benefits offered by this job

Day-1 healthcare benefits

Instant access to earnings via ADP

Recognition & rewards

Job summary

The Plant Administrative Support Assistant at American Gas Products in North Andover, MA provides essential administrative, customer service, and operational support to ensure smooth plant operations. This role serves as a key contact for customers, visitors, vendors, and internal teams while supporting order entry, shipping coordination, dispatch, inventory management, and general facility administration.

The role requires strong organization, attention to detail, effective communication, and

Qualifications

• Experience in administrative support, customer service, order processing, logistics, or a related operational role.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask, prioritize, and meet deadlines in a fast-paced environment.
• Good problem-solving skills and sound judgment.
• Proficiency with MS Outlook, Word, and Excel; ability to learn business software.

Responsibilities

• Manage inbound calls and emails, entering quotes and orders into systems.
• Greet visitors, assist walk-in customers, and provide responsive support.
• Address billing inquiries and coordinate solutions with Sales and Dispatch.
• Perform general administrative duties and maintain accurate records.
• Monitor and maintain inventory for plant, office, and supplies.
• Coordinate facility services and vendor relationships for maintenance.
• Prepare shipping docs and Bills of Lading; handle dispatch orders.
• Provide backup coverage for the Distribution Manager and support special projects.

Skills

Administrative support

Customer service

Order processing

Logistics

Distribution

Communication

Multitasking

Attention to detail

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Dispatch platforms

Job description

The Plant Administrative Support Assistant at American Gas Products in North Andover, MA provides essential administrative, customer service, and operational support to ensure smooth plant operations. This role serves as a key contact for customers, visitors, vendors, and internal teams while supporting order entry, shipping coordination, dispatch, inventory management, and general facility administration.

The role requires strong organization, attention to detail, effective communication, and