Pizza Shift Supervisor - Lead Quality & Service

Papa Johns; Westfield (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Papa John’s is seeking a Shift Leader to supervise shifts and areas, ensuring high-quality products and customer service. You will help execute company policies while optimizing shift coverage, cash handling, and inventory to support profitability.

Responsibilities include maintaining product quality, adhering to procedures, and guiding staff to meet service and cost goals. Must be 18+, with a background in food service and the flexibility to work nights and weekends.

Qualifications

• High school diploma or GED required or preferred.
• Serv-Safe or local/state food-service certification preferred.
• Prior restaurant shift-lead experience preferred.
• Stable employment history is desirable.
• Must be 18+ years old and able to work nights and weekends.
• Ability to perform duties of all restaurant positions.

Responsibilities

• Supervise shifts and work areas to ensure quality products and service.
• Adhere to dough management, portioning, and product procedures.
• Maintain product quality, customer service, and cost controls.
• Ensure shift coverage and provide immediate feedback to resolve issues.
• Contribute to profit goals and manage cash, inventory, and loss prevention.

Skills

Communicates Effectively

Process Improvement

Education

High School diploma or GED

Serv-Safe/Local or State Food Service Certification

Previous restaurant shift lead experience

Successful and stable employment history

Must be 18 years of age or older

Ability to work long hours including nights and weekends

Job description

Papa John’s is seeking a Shift Leader to supervise shifts and areas, ensuring high-quality products and customer service. You will help execute company policies while optimizing shift coverage, cash handling, and inventory to support profitability.

Responsibilities include maintaining product quality, adhering to procedures, and guiding staff to meet service and cost goals. Must be 18+, with a background in food service and the flexibility to work nights and weekends.