Pizza Shift Lead: Team Leader & Operations Champion

Mattengas Goombas Pizzeria, LLC; San Antonio, Northern (TX, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Mattenga's Pizzeria O'Connor is seeking a Shift Lead to ensure smooth daily operations during assigned shifts. You will oversee team performance, maintain high food quality and customer service standards, and provide confident leadership to foster a positive work environment.

The ideal candidate balances hands-on responsibilities with effective team management to drive success. Evening, weekend, and holiday availability is preferred.

Qualifications

• Proven leadership skills with the ability to motivate and manage a team.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to analyze situations critically and develop effective solutions.
• Flexibility to work evenings, weekends, and holidays as needed.
• Previous experience in food service or hospitality.
• Ability to stay calm and organized in a fast-paced environment.
• Must be able to stand for extended periods and lift up to 30 lbs.
• Food Handler or Food Manager certification.

Responsibilities

• Oversee daily shift operations, including opening, closing, and shift transitions.
• Maintain food quality, safety, and cleanliness standards throughout the restaurant.
• Monitor inventory levels and communicate needs to management.
• Ensure orders are prepared accurately and delivered promptly.
• Guide and support team members during the shift.
• Delegate tasks effectively to maintain workflow and efficiency.
• Train new employees on procedures, system, and customer service expectations.
• Address minor performance or customer issues in real time.
• Greet customers and ensure a welcoming, friendly environment.
• Resolve customer concerns professionally and promptly.

Skills

Leadership

Organizational skills

Communication

Problem solving

Flexibility

Team supervision

Customer service

Stamina

Food Handler certification

Education

Food Handler or Food Manager certification

Tools

POS software

Restaurant management systems

Job description

Mattenga's Pizzeria O'Connor is seeking a Shift Lead to ensure smooth daily operations during assigned shifts. You will oversee team performance, maintain high food quality and customer service standards, and provide confident leadership to foster a positive work environment.

The ideal candidate balances hands-on responsibilities with effective team management to drive success. Evening, weekend, and holiday availability is preferred.