Pizza Shift Lead — Customer Service & Operations

Papa John's International; Gettysburg (Adams County); On-site; USD 25,000 - 39,000; Full time

Job summary

Papa John's is seeking a Shift Supervisor to oversee daily restaurant operations, ensuring high-quality food and customer service that supports profitability. You will lead a team, train staff, and enforce company policies, safety standards, and brand guidelines.

Responsibilities include supervising staffing levels, promoting teamwork, solving customer concerns, and maintaining product quality. This role requires reliability, physical stamina, and the ability to work flexible hours, including

Qualifications

• Attention to detail and accuracy in a fast-paced environment.
• Commitment to quality and reliable performance under deadlines.
• Customer-focused with a strong service orientation.
• Initiative to address issues and improve operations.
• Ability to build relationships and work well with others.

Responsibilities

• Demonstrate exemplary operations skills across the restaurant, ensuring quality products and accurate orders.
• Supervise a restaurant team, train staff, maintain staffing levels, and ensure safety and appearance standards.
• Contribute to sales goals by delivering prompt, friendly service and improving check averages.
• Manage cash handling, inventory, and assets to minimize loss and uphold company policies.
• Lead a team with energy and teamwork, promoting a positive customer-focused culture.

Skills

Attention to Detail

Commitment to Task

Customer Focused

Initiative

Relationship Management

Teamwork

Education

High School diploma or GED

Job description

Papa John's is seeking a Shift Supervisor to oversee daily restaurant operations, ensuring high-quality food and customer service that supports profitability. You will lead a team, train staff, and enforce company policies, safety standards, and brand guidelines.

Responsibilities include supervising staffing levels, promoting teamwork, solving customer concerns, and maintaining product quality. This role requires reliability, physical stamina, and the ability to work flexible hours, including