Pizza Kitchen Shift Leader — Lead Quality & Service

Papa John's USA, Inc.; North Kansas City (MO); On-site; USD 36,000 - 48,000; Full time

Job summary

Papa John’s USA, Inc. is seeking a Shift Leader to supervise restaurant shifts, ensure high quality products and customer service, and support profitability. You will manage operations, enforce company policies, and ensure compliance with laws and standards.

The role requires leading initiatives, optimizing labor and food costs, and maintaining product quality while delivering excellent guest experiences.

Qualifications

• Planning & prioritization skills.
• Strong communication abilities, both verbal and written.
• Experience with process improvement and efficiency.
• High school diploma or GED required (preferred).
• Serv-Safe certification preferred (local/state).
• Shift lead experience preferred and stable work history.

Responsibilities

• Oversee shifts and work areas to ensure quality products and customer service.
• Supervise stations and ensure adherence to dough management, portioning, and product prep procedures.
• Contribute to achieving company product goals and profitability.

Skills

Planning & Prioritization

Communicates Effectively

Process Improvement

Education

High school diploma or GED

Serv-Safe Certification preferred

Shift lead experience preferred

Age 18+

Stable employment history

Job description

Papa John’s USA, Inc. is seeking a Shift Leader to supervise restaurant shifts, ensure high quality products and customer service, and support profitability. You will manage operations, enforce company policies, and ensure compliance with laws and standards.

The role requires leading initiatives, optimizing labor and food costs, and maintaining product quality while delivering excellent guest experiences.