Pizza Kitchen Shift Lead: Team, Quality & Efficiency

Papa John's USA, Inc.; South Carolina; On-site; USD 17,000 - 25,000; Full time

Job summary

Papa John’s USA, Inc. is seeking a Shift Leader to supervise shifts and work areas to ensure high quality products and customer service, contributing to restaurant profitability.

You will support operations, execute company policies, procedures, programs and systems, and ensure compliance with all applicable laws and ethical business practices. The role requires leadership experience, strong teamwork, and a commitment to food safety and customer satisfaction.

Qualifications

• Planning and prioritization skills required.
• Clear, effective communication with team and customers.
• Ability to identify and implement process improvements.

Responsibilities

• Adheres to guidelines and expectations for each station including dough management, accuracy and portioning.
• Performs workstation duties ensuring quality products and proper procedures.
• Contributes to achieving the restaurant’s product goals.
• Responds to customer needs and minimizes complaints.
• Follows policies in the handbook including image, attendance, safety and security.
• Exhibits core values and maintains a positive, flexible attitude.
• Ensures adequate shift coverage and provides feedback to address issues.
• Maintains product quality, customer service and cost controls.
• Uses systems to manage inventory and finances to meet profit goals.

Skills

Planning & Prioritization

Communicates Effectively

Process Improvement

Education

High School diploma or GED

Serv-Safe/Local or State Food Service Certification

Previous restaurant shift lead experience

Job description

Papa John’s USA, Inc. is seeking a Shift Leader to supervise shifts and work areas to ensure high quality products and customer service, contributing to restaurant profitability.

You will support operations, execute company policies, procedures, programs and systems, and ensure compliance with all applicable laws and ethical business practices. The role requires leadership experience, strong teamwork, and a commitment to food safety and customer satisfaction.