Pizza Kitchen Shift Leader: Lead, Quality & Service

Papa John's USA, Inc.; Lemay (MO); On-site; USD 26,000 - 38,000; Full time

Job summary

Papa John’s USA, Inc. is seeking a Shift Leader to supervise shifts and work areas to ensure high quality products and customer service, while driving restaurant profitability.

The role includes enforcing company policies and ensuring compliance with laws and ethical practices. Key duties include station oversight, portioning accuracy, quality product preparation, and maintaining standards for food safety, cost control, and customer satisfaction.

Qualifications

• Must have strong planning and prioritization abilities.
• Clear and effective communication with team and customers.
• Ability to identify and improve processes.

Responsibilities

• Adheres to station guidelines for dough management, accuracy and portioning.
• Performs shift duties including making quality products and following prep procedures.
• Contributes to achieving profit goals while maintaining costs, quality, and service.
• Ensures adequate shift coverage and provides immediate feedback to address issues.
• Executes cash management duties and assists in inventory control.

Skills

Planning & prioritization

Communicates effectively

Process improvement

Education

High school diploma or GED

Serv-Safe/State food service cert

Previous shift lead experience

Job description

Papa John’s USA, Inc. is seeking a Shift Leader to supervise shifts and work areas to ensure high quality products and customer service, while driving restaurant profitability.

The role includes enforcing company policies and ensuring compliance with laws and ethical practices. Key duties include station oversight, portioning accuracy, quality product preparation, and maintaining standards for food safety, cost control, and customer satisfaction.