PIV Credentialing Specialist — Secure Access & Compliance

Citizant; Seattle (WA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life & Disability insurance

401(k)

Paid time off (PTO)

FSA

Employee Assistance Program (EAP)

Tuition assistance

Job summary

Citizant in the Seattle area is seeking a Full-time Enrollment Processor to support PIV card activations, enrollments, certificate updates and PIN resets, handling inquiries by phone and email. You will verify identities, collect documentation, maintain accurate records, and ensure data security while delivering excellent customer service.

The role requires US citizenship and a suitable clearance, high school diploma, and strong Excel/data skills.

Qualifications

• High School diploma or GED.
• Experience in a similar role, customer service, or administrative position may be advantageous.
• Attention to detail and strong organizational skills.
• Excellent interpersonal and communication skills.
• Attend local hiring events 3 - 4 times a month (may vary, depending on the business need).
• Perform other job-related duties as assigned.

Responsibilities

• Schedule appointments and/or service walk-ins for PIV Card Activations, Enrollments, Certificate Updates, and PIN Resets.
• Answering phone calls/email inquiries related to PIV credentials and access control matters.
• Coordinate and conduct the enrollment process for PIV cards, including verifying the identity of applicants and collecting required documentation.
• Manage appointments and schedules to accommodate a steady flow of applicants while maintaining efficiency and accuracy.
• Accurately collect and document personal information, biometric data, and other necessary details from applicants.
• Ensure all required documents and forms are properly completed and submitted according to guidelines.
• Verify the authenticity of provided documents and information to prevent fraudulent enrollment attempts.
• Use approved verification methods to ensure the identity of applicants before proceeding with the enrollment process.
• Handle sensitive personal information carefully and adhere to data protection and security protocols.
• Maintain accurate records of the enrollment process, including documentation of each applicant's information and enrollment date.

Skills

Attention to detail

Communication skills

Discretion with confidential info

Organizational skills

Education

High School diploma or GED

Tools

Microsoft Excel

Job description

Citizant in the Seattle area is seeking a Full-time Enrollment Processor to support PIV card activations, enrollments, certificate updates and PIN resets, handling inquiries by phone and email. You will verify identities, collect documentation, maintain accurate records, and ensure data security while delivering excellent customer service.

The role requires US citizenship and a suitable clearance, high school diploma, and strong Excel/data skills.