PINK Brand Leader & Customer Experience Coach

Victoria’s Secret & Co.; Rockaway (NJ); On-site; USD 33,000 - 41,000; Full time

Job summary

Victoria’s Secret & Co. is seeking a PINK Manager to lead store customer and brand experiences with a focus on coaching, merchandising, and sales growth. This role reports to the Store Manager and partners with Supervisors to drive top-line results.

The position requires strong leadership, ability to develop direct reports, and flexibility to work nights and weekends; it also involves managing visuals and ensuring consistent brand storytelling in a dynamic retail environment in the United States.

Qualifications

• 3+ years of retail leadership experience preferred.
• Passion for the Victoria’s Secret Brand and driving customer satisfaction.
• Ability to lift up to 40 pounds and perform daily tasks.

Responsibilities

• Drive overall customer and brand experience in the PINK segment.
• Translate brand direction into priorities and daily actions.
• Own product storytelling and selling behaviors.
• Coach PINK Supervisors and Selling Associates as needed.
• Participate in interviewing and hiring decisions.
• Collaborate with Store Manager on performance management.
• Maintain visual merchandising standards.
• Lead in higher volume or complex stores.

Skills

Retail leadership

Business analytics

Feedback orientation

Team development

Cross-functional influence

Flexible schedule

Physical stamina

Tech proficiency

Leadership experience

Job description

Victoria’s Secret & Co. is seeking a PINK Manager to lead store customer and brand experiences with a focus on coaching, merchandising, and sales growth. This role reports to the Store Manager and partners with Supervisors to drive top-line results.

The position requires strong leadership, ability to develop direct reports, and flexibility to work nights and weekends; it also involves managing visuals and ensuring consistent brand storytelling in a dynamic retail environment in the United States.