Pilot Success Manager, IoT & Fleet Solutions

GEOTAB; Las Vegas (NV); Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Flex working arrangements

Home office reimbursement program

Baby bonus & parental leave top up

Online learning and networking

EV purchase incentive program

Job summary

Geotab is seeking a Pilot Success Manager to lead strategic customer pilots across North America and Latin America. You will design, manage, and execute pilots (PoCs) that demonstrate ROI and align with customer business objectives.

In this role, you will partner with Sales, Solutions Engineering, and Customer Success to define objectives, monitor progress, and deliver final pilot summaries to executives. Travel to customer sites is occasional, and a hybrid work model is supported.

Qualifications

• 5+ years of experience in a customer-facing technical role such as Sales Engineering, Technical Account Management, Professional Services, or Customer Success Management.
• B2B SaaS experience with large enterprise or strategic accounts.
• Proven consultative, solution-selling approach aligning tech with business objectives.

Responsibilities

• Lead and manage the entire lifecycle of strategic customer pilots for new business prospects and existing expansion.
• Act as a trusted advisor to key customer stakeholders and use pilot data to address concerns and influence evaluation criteria.
• Partner with the Business Development Manager during pilot planning to map to customer challenges and outcomes.
• Collaborate with Sales, Solutions Engineering, and Customer Success to define pilot objectives, KPIs, and success criteria.
• Develop and execute pilot project plans with timelines, resources, and risk mitigation.
• Lead as primary contact during pilot, guiding hardware installation, platform config, and user training.
• Monitor pilot progress, analyze telematics data, and report ROI and value realization.
• Serve as liaison between customer and internal teams for a seamless pilot experience.
• Manage pilots for emerging Geotab products and provide early feedback to Product team.
• Triage technical challenges during pilot and coordinate with engineering/support teams.

Skills

5+ yrs exp in customer-facing tech

B2B SaaS

Consultative selling

Project management

Strong written & verbal comms

Data-driven analysis

PoC/technical trials

Travel to customer sites

Stakeholder management

Job description

Geotab is seeking a Pilot Success Manager to lead strategic customer pilots across North America and Latin America. You will design, manage, and execute pilots (PoCs) that demonstrate ROI and align with customer business objectives.

In this role, you will partner with Sales, Solutions Engineering, and Customer Success to define objectives, monitor progress, and deliver final pilot summaries to executives. Travel to customer sites is occasional, and a hybrid work model is supported.