Strategic Pilot Success Manager

Geotab; Atlanta (GA); Hybrid; USD 130,000 - 170,000; Full time

Benefits offered by this job

Healthcare benefits

Flexible hybrid

Career development

Job summary

Geotab is seeking a Pilot Success Manager to lead strategic customer pilots across North America and beyond. You will design, manage, and execute pilots that demonstrate value from core telematics to new product innovations, ensuring ROI for large enterprise accounts.

The role requires 5+ years in a customer-facing technical capacity in a B2B SaaS environment, with strong communication, project management, and a solutions-oriented mindset.

Qualifications

• 5+ years in a customer-facing technical role such as Sales Engineering, Technical Account Management, Professional Services, or Customer Success Management.
• Ability to grasp a customer's business model and articulate business value.
• Proven experience in a B2B SaaS environment with complex deployments.
• Strong consultative, solution-selling approach.
• Excellent communication and presentation skills.

Responsibilities

• Lead the lifecycle of strategic customer pilots for new business prospects and existing expansion opportunities.
• Act as trusted advisor to customer stakeholders using pilot data to address concerns and influence evaluation criteria.
• Partner with BD/ sales to define strategic pilot approaches aligned to prospect challenges.
• Collaborate with Sales, Solutions Engineering, Customer Success, and Product to set pilot objectives and KPIs.
• Develop detailed pilot plans with timelines, resources, and risk mitigation.
• Guide customers through hardware installation, platform configuration, and user training.
• Monitor pilot progress, analyze data, and report ROI and value realization.
• Serve as liaison between customer and internal Geotab teams for a seamless pilot experience.
• Manage pilots for emerging Geotab products, providing feedback to Product.
• Provide frontline support during pilots to triage issues with Engineering and Support.
• Deliver final pilot summary presentations to executives with clear recommendations for next steps.

Skills

Customer-facing

B2B SaaS

PoC management

Project management

Stakeholder mgmt

Communication skills

Data-driven

Technical knowledge

Travel ready

IoT/Telematics

Tools

CRM tools

Job description

Geotab is seeking a Pilot Success Manager to lead strategic customer pilots across North America and beyond. You will design, manage, and execute pilots that demonstrate value from core telematics to new product innovations, ensuring ROI for large enterprise accounts.

The role requires 5+ years in a customer-facing technical capacity in a B2B SaaS environment, with strong communication, project management, and a solutions-oriented mindset.