Pierside Tour Sales & Guest Concierge

Holland America-Princess (Holland America Dawson City Inn); Juneau (AK); On-site; USD 20,664 - 30,307; Full time

Job summary

Holland America-Princess (Holland America Dawson City Inn) in Juneau seeks a Booth Sales Representative to greet guests disembarking ships and sell excursions pier side. You will work closely with the operations team to provide exceptional customer service and accurate information about tour options.

The role requires professional verbal communication, attention to detail, and the ability to stay calm under pressure in outdoor conditions.

Qualifications

• Experience in sales preferred.
• Professional verbal communication skills, attention to detail, and the ability to remain calm under pressure.
• Be prepared to work outdoors in inclement weather.

Responsibilities

• Managing tour inventory and monitoring availability
• Timely completion of financial processes, invoicing and tour reconciliation paperwork
• Greeting prospective guests as they disembark
• Giving clear explanation of tour options and local knowledge(duration, highlights, timing, etc)
• Accurately handle payments, cancellations, and rebookings
• Maintain a clean, professional, and inviting booth presence
• Understanding and compliance with company safety & operational policies

Skills

Customer service

Sales experience preferred

Verbal communication

Attention to detail

Calm under pressure

Job description

Holland America-Princess (Holland America Dawson City Inn) in Juneau seeks a Booth Sales Representative to greet guests disembarking ships and sell excursions pier side. You will work closely with the operations team to provide exceptional customer service and accurate information about tour options.

The role requires professional verbal communication, attention to detail, and the ability to stay calm under pressure in outdoor conditions.