Seasonal Cruise Pier Concierge & Tours Liaison

White Pass & Yukon Route; Alaska; Hybrid; USD 25,000 - 33,000; Full time

Job summary

White Pass & Yukon Route, based in Skagway, Alaska, is seeking a Dock Representative for a full-time seasonal role from early May to late September. The position involves greeting cruise guests on the pier, coordinating with shore excursion staff on train product sales, and ensuring safe, orderly loading of passengers onto trains.

The role requires strong public speaking, customer service, and teamwork, with flexibility in schedule.

Qualifications

• Customer service experience required.
• Able to stand long periods outdoors.
• Valid driver’s license required.
• Willing to work a flexible schedule.
• Spanish and/or Japanese language skills are a plus.
• Knowledge of Skagway and tours that accompany the train.
• First Aid & CPR certification offered by the company.
• Strong public speaking and communication skills.

Responsibilities

• Greet cruise ship guests on the pier in a friendly manner.
• Coordinate with cruise line shore excursion personnel on train product sales.
• Serve as liaison between onboard train personnel and passengers during loading.
• Answer guest questions politely and helpfully.
• Count tickets and settle daily sales with cruise ship personnel.
• Assist with loading/unloading up to 600 passengers safely.
• Direct passengers to tour locations on the pier.
• Perform crossing guard duties as needed.
• Educate guests on WP&YR tour options and upsell pier-side sales.

Skills

Public speaking

Customer service

Teamwork

Flexible schedule

Language skills

Spanish

Japanese

First Aid/CPR

Driver’s license

Outdoor work

Job description

White Pass & Yukon Route, a successful, historic company engaged in rail, tourism and port operations, based in Skagway, Alaska, has an opening for a Dock Representative. This is a full-time, seasonal position. The position will be available early May to late September.

Duties:

• Greet cruise ship guests on the pier in a friendly and approachable way
• Work directly with cruise line shore excursion personnel regarding train product sales
• Serve as a liaison between onboard train personnel and passengers when loading the train
• Field and answer questions from guests in a helpful and courteous manner
• Count tickets and settle for daily sales with cruise ship personnel
• Assist with loading/unloading up to 600 passengers in a safe and timely manner
• Directing cruise ship passengers on pier to proper tour location
• Perform crossing guard duties as needed
• Educate guests on the various WP&YR tour options while providing anopportunity to further pier sidesales

Skills / requirements:

• Enthusiasm for the Skagway and the White Pass Product
• Applicants should be friendly, reliable and enjoy working in a team setting
• Willingness to work a flexible schedule
• A positive attitude andexcellent teamwork skills
• Strong public speaking skills – ability to communicate important information to the public and to coworkers
• Customer service experience a must
• Knowledge of Skagway and all tours that combine with the train
• First Aid & CPR certification (company will offer course)
• We are actively seeking candidates who can speak other languages fluently, in particular Spanish and Japanese, however any foreign language skills are a plus.
• Must be able to stand for long periods of time and work outdoors in the elements
• Valid Driver’s License Required

Applications may be filled out onlineand are being accepted on an ongoing basis. Position is open until filled. Any questions can be directed to Becky Jensen, Human Resources Clerk, at [e-mail] .