Dock Representative

Princess Cruises and Holland America Line; Juneau (AK); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Free cruise after first season

Referral program

Professional growth

Rewards program

Community service

Employee activities

Job summary

Princess Cruises and Holland America Line is seeking a Dock Representative in Juneau to support guest services across ships servicing Alaska. You will help coordinate tours, confirm numbers, and maintain safe dock operations.

The role requires one year of cruise-ship operations experience, strong communication, and the ability to work independently or as part of a team. Background checks are required.

Qualifications

• One year of experience with cruise ships from the port side of operations.
• Ability to work independently and as part of a team.
• Clear communication skills both verbally and in writing.
• Must be able to work 8 hours on your feet daily and meet ship deadlines.

Responsibilities

• Develop and maintain relationships with local vendors and Shore Excursion Managers.
• Interact with guests and ship personnel in a professional manner and confirm tour numbers on the docks.
• Ensure equipment is staged safely and ready for departures on time.
• Collaborate with supervisors to fulfill ship requests and bookings on the dispatch.

Skills

Customer service

Communication

Teamwork

Time management

Organizational skills

Problem solving

Job description

Dock Representative

Department: Guest Services

Employment Type: Seasonal - Full Time

Location: Juneau Transportation & Guest Services

Description

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation. Princess Cruises and Holland America Line offer a wide-variety of spectacular land and sea experiences. Our team supports a combined fleet of ships sailing to Alaska each summer, lodges and hotels, luxury motor coaches and the largest domed rail cars in the world. Our guests experience both luxury and adventure that is truly unmatched.

RESPONSIBILITIES

• Responsible for developing and maintaining a cooperative relationship and are the primary contact for local vendors and Shore Excursion Managers for the various ships serviced.
• They will interact with guests and ship personnel in a professional manner both in attitude and dress. They are responsible for confirming tour numbers on the docks and ensuring that all equipment is staged properly and safely on the docks, ready to execute departures on time.
• Work closely with supervisors and managers to ensure that the ships requests, questions and bookings are met and reflected on the dispatch.
• Accountable for carrying out their responsibilities in accordance with the Company's policies, objectives and applicable government laws and regulations.

REQUIREMENTS

• One year of experience with cruise ships from the port side of operations.
• Must be able to work independently and as part of a team.
• Clear communication skills both verbally and in writing.
• Must be at least 18 years of age and have a clean driving record to qualify for driving company vehicles.
• Must pass a pre-employment background check.
• Minimum age of 18 years required to reside in company housing, where available.
• Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).

Knowledge, Skills & Abilities:

• Ability to organize and prioritize work, maintain attention to time constraints, while working in a team or group environment.
• Ability to work in a fast-paced environment with multiple tasks and external influences.
• Ability to work independently with minimal supervision while achieving daily goals.
• Ability to support and comply with company policies, procedures and guidelines including support and comply with company health and safety standards.
• Ability to stand/walk/work on feet for minimum of 8 hours per day.

Benefits

• Travel - FREE CRUISE AFTER YOUR FIRST SEASON!
• Reward for Referral Program
• Experience – Of a lifetime!
• Rewards & Incentives
• Community Service
• Employee Activities
• Professional Growth

HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.