Dock Operations Liaison - Seasonal Guest Services

Princess Cruises and Holland America Line; Alaska; On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Travel - FREE CRUISE AFTER FIRST SEAS

Referral Program

Experience – Of a lifetime!

Rewards & Incentives

Community Service

Employee Activities

Professional Growth

Job summary

Princess Cruises and Holland America Line seeks a Dock Representative in Ketchikan to coordinate shore excursions, manage vendor relations, and support guest services during Alaska's busy season.

You will serve as the primary contact for local vendors and Shore Excursion Managers, ensuring on-time departures and safe, orderly dock operations. Strong communication and teamwork are essential for success in this role.

Qualifications

• Experience with cruise ships from the port side of operations.
• Able to work independently and as part of a team.
• Clear verbal and written communication skills.
• Eligible to work in the United States and at least 18 years old.
• Able to pass pre-employment background check.

Responsibilities

• Develop and maintain relationships with local vendors and Shore Excursion Managers for ships serviced.
• Interact with guests and ship personnel professionally; confirm tour numbers and ensure gear is staged safely on the docks.
• Coordinate with supervisors to fulfill ships' requests and bookings on the dispatch.
• Follow company policies and health and safety standards.

Skills

Communication skills

Teamwork

Organization

Time management

Attention to detail

Job description

Princess Cruises and Holland America Line seeks a Dock Representative in Ketchikan to coordinate shore excursions, manage vendor relations, and support guest services during Alaska's busy season.

You will serve as the primary contact for local vendors and Shore Excursion Managers, ensuring on-time departures and safe, orderly dock operations. Strong communication and teamwork are essential for success in this role.