Piercing Experience Lead

FIAT LUX GROUP LLC; Los Gatos (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Employee discounts

Opportunity for advancement

Training & development

Job summary

FIAT LUX GROUP LLC in Los Gatos, CA is seeking a friendly and service-oriented Piercing Care Coordinator to join our luxury piercing studio team. You’ll support piercers and clients across the full journey, from inquiries to aftercare, while driving exceptional sales and service at the counter.

The role focuses on customer communications, daily operational tasks in the piercing department, and contributing to a positive, safe studio environment. Weekend shifts required.

Qualifications

• In-person and written communications with piercing customers.
• Experience in retail or jewelry sales preferred.
• Strong communication, problem-solving and attention to detail.
• Desire to create positive customer experiences and maintain high standards of hygiene and security.

Responsibilities

• responding to piercing customer communications in person and by text and email
• supporting piercing-related sales in person at counter
• providing support for traditional jewelry sales as needed
• executing day-to-day operational tasks within the piercing area
• seeking ways to improve the piercing customers' experiences
• demonstrating responsibility & accountability for individual & team goals
• submitting photos & videos for marketing content
• organizing & tracking in store and online piercing jewelry orders and repairs
• submitting and receiving special order & custom piercing jewelry sales
• supporting sales and problem solving at the piercing counter
• ordering & organizing piercing department supplies
• contributing to overall studio hygiene
• maintaining clean systems for orders, repairs, appointments, and will call
• managing accurate inventory of piercing jewelry & supplies

Skills

Sales skills

Customer service

Communication

Attention to detail

Time management

Team oriented

Problem solving

Education

Bachelor’s Degree or equivalent

Job description

FIAT LUX GROUP LLC in Los Gatos, CA is seeking a friendly and service-oriented Piercing Care Coordinator to join our luxury piercing studio team. You’ll support piercers and clients across the full journey, from inquiries to aftercare, while driving exceptional sales and service at the counter.

The role focuses on customer communications, daily operational tasks in the piercing department, and contributing to a positive, safe studio environment. Weekend shifts required.