Piercing Studio Lead - Elevate Craft & Client Experience

Mejuri; San Francisco (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Keep 100% of tips you earn.

Performance reviews

In-house retail learning program

Job summary

Mejuri is seeking a Piercing Lead to become the heartbeat of our Mejuri Piercing Studio in the US. You will elevate customer service, boost profitability, and craft an environment where jewelry dreams come true.

Dive into piercing and gem knowledge, with high standards for safety and hygiene. You will oversee the customer journey, lead by example on selling steps, manage studio operations, and collaborate with Store Services to ensure stock, scheduling, and compliance.

Qualifications

• 2+ years experience with needle piercing.
• Experience working with threadless jewellery.
• Up to date with First Aid and Blood-borne Pathogens OSHA Certifications.
• Experience working with an autoclave or statim.
• Have or be registrable with local law enforcement or meet requirements by area for permits such as the “Practitioner Registration”, Blood-borne Pathogens, First Aid/CPR, Vaccination requirements etc.
• Understanding of local market piercing law requirements.
• Strong knowledge of health and safety protocols surrounding piercing procedures.
• Demonstrated understanding of service excellence in a consumer environment.
• The desire to work in a fast paced, entrepreneurial environment.
• Bonus: you have experience selling product at a fast growing company

Responsibilities

• Oversee the piercing customer journey from start to finish, including seamless greeting, check in, styling, transaction and service experience including aftercare education.
• Possess a calm and professional demeanour in piercing services to provide the best experience to piercing clients.
• Act as an ambassador of Mejuri and promote customer awareness about the brand and Mejuri’s piercing studios.
• Build piercing appointment occupancy through promoting, educating, and driving awareness of our piercing studio
• Communicate with Store Services to order necessary piercing equipment such as needles, latex-free gloves, sterilizer, alcohol pads, Q-Tips, paper towels, etc.

Job description

Mejuri is seeking a Piercing Lead to become the heartbeat of our Mejuri Piercing Studio in the US. You will elevate customer service, boost profitability, and craft an environment where jewelry dreams come true.

Dive into piercing and gem knowledge, with high standards for safety and hygiene. You will oversee the customer journey, lead by example on selling steps, manage studio operations, and collaborate with Store Services to ensure stock, scheduling, and compliance.