Piercing Care Coordinator

FIAT LUX GROUP LLC; Los Gatos (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Employee discounts

Opportunity for advancement

Training & development

Job summary

FIAT LUX GROUP LLC in Los Gatos, CA is seeking a friendly and service-oriented Piercing Care Coordinator to join our luxury piercing studio team. You’ll support piercers and clients across the full journey, from inquiries to aftercare, while driving exceptional sales and service at the counter.

The role focuses on customer communications, daily operational tasks in the piercing department, and contributing to a positive, safe studio environment. Weekend shifts required.

Qualifications

• In-person and written communications with piercing customers.
• Experience in retail or jewelry sales preferred.
• Strong communication, problem-solving and attention to detail.
• Desire to create positive customer experiences and maintain high standards of hygiene and security.

Responsibilities

• responding to piercing customer communications in person and by text and email
• supporting piercing-related sales in person at counter
• providing support for traditional jewelry sales as needed
• executing day-to-day operational tasks within the piercing area
• seeking ways to improve the piercing customers' experiences
• demonstrating responsibility & accountability for individual & team goals
• submitting photos & videos for marketing content
• organizing & tracking in store and online piercing jewelry orders and repairs
• submitting and receiving special order & custom piercing jewelry sales
• supporting sales and problem solving at the piercing counter
• ordering & organizing piercing department supplies
• contributing to overall studio hygiene
• maintaining clean systems for orders, repairs, appointments, and will call
• managing accurate inventory of piercing jewelry & supplies

Skills

Sales skills

Customer service

Communication

Attention to detail

Time management

Team oriented

Problem solving

Education

Bachelor’s Degree or equivalent

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Employee discounts
• Opportunity for advancement
• Training & development

We are seeking a friendly and service-oriented Piercing Care Coordinator to join our team! Our Piercing Care Coordinator is dedicated to providing an exceptional experience for every client. As sales support for our piercers and piercing clients', the Piercing Care Coordinator contributes to the experience of our luxury piercing products and services for the full customer journey, beginning pre-appointment staying focused on the end goal of healthy, healed piercings.

In this role, you will be responsible for:

• responding to piercing customer communications in person and by text and email
• supporting piercing-related sales in person at counter
• providing support for traditional jewelry sales as needed
• executing day-to-day operational tasks within the piercing area
• seeking ways to improve the piercing customers' experiences
• demonstrating responsibility & accountability for individual & team goals
• submitting photos & videos for marketing content

Operational tasks include but are not limited to:

• organizing & tracking in store and online piercing jewelry orders and repairs
• submitting and receiving special order & custom piercing jewelry sales
• supporting sales and problem solving at the piercing counter
• ordering & organizing piercing department supplies
• contributing to overall studio hygiene
• maintaining clean systems for orders, repairs, appointments, and will call
• managing accurate inventory of piercing jewelry & supplies

Our Piercing Care Coordinator operates in a fast-paced environment and acts as the traffic controller for the piercing department, with the goals of exceptional sales and service at the heart of every choice they make. You'll have the opportunity to have a clear impact on the customers' experiences, the piercing projects performed, and daily sales in your location.

Schedule:

• 8 hour shifts
• 2 days a week; weekend required
• on site in Los Gatos, CA

About You:

• Bachelor’s Degree or equivalent experience preferred.
• Sales skills & experience working in a retail environment (jewelry and/or piercing counter experience is a plus)
• Desire to connect, solve problems, create lasting positive experiences
• Excellent professional verbal and written communication
• Strong attention to detail
• Ability to adhere to & implement security policies and procedures regarding high value products
• Ability to think critically and adapt quickly in a flexible work environment
• Exceptional time management skills and accountability
• Team-oriented & collaborative worker
• Eagerness to learn & grow