Pickup Specialist - LAX

SwiftX; Eastvale (CA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Hourly wage $21–$23

OT compensation

7 PTO days

5 Paid Sick Leave Days

6 Paid Holidays

401K

Medical, Dental, Vision

Job summary

SwiftX is seeking a Logistics Dispatcher/Coordinator in Eastvale, CA to coordinate daily pickup schedules and support dispatch operations. You will monitor SLA performance, communicate with drivers and customers regarding pickup status, and assist with high-volume orders.

The role requires 1+ years in logistics or related fields, strong communication and coordination skills, and bilingual capacity in Mandarin and English. Proficiency in Excel is expected to manage schedules and KPI tracking.

Qualifications

• Bachelor's degree preferred.
• 1+ years of experience in logistics, dispatch, transportation, customer service, or operations support preferred.
• Strong communication and coordination skills.
• Detail-oriented with strong problem-solving abilities.
• Ability to work in a fast-paced operational environment.
• Proficiency in Excel and basic operational systems.
• Strong organizational and multitasking skills.
• Bilingual in Mandarin and English.

Responsibilities

• Coordinate daily pickup schedules and support dispatch operations.
• Monitor pickup SLA performance and follow up on delays.
• Communicate with drivers and customers regarding pickup status.
• Support pickup operations for large-volume and key accounts.
• Investigate and resolve pickup-related operational exceptions.
• Assist with route optimization and efficiency improvements.
• Track pickup records and KPI reports.
• Coordinate with warehouse and transportation teams.
• Assist with peak season support and capacity coordination.

Skills

Communication

Coordination

Multitasking

Detail-oriented

Organizational

Problem-solving

Mandarin

English

Education

Bachelor's degree

Tools

Excel

Job description

• Coordinate daily pickup schedules and support dispatch operations
• Monitor pickup SLA performance and follow up on delayed or failed pickups
• Communicate with drivers and customers regarding pickup status and operational updates
• Support pickup operations for large-volume and key account customers
• Investigate and resolve pickup-related operational exceptions
• Assist with pickup route optimization and operational efficiency improvements
• Track and maintain pickup operational records and KPI reports
• Support pickup cost tracking and operational data analysis
• Coordinate with warehouse and transportation teams to ensure smooth operational execution
• Assist with peak season operational support and capacity coordination

• Coordinate daily pickup schedules and support dispatch operations
• Monitor pickup SLA performance and follow up on delayed or failed pickups
• Communicate with drivers and customers regarding pickup status and operational updates
• Support pickup operations for large-volume and key account customers
• Investigate and resolve pickup-related operational exceptions
• Assist with pickup route optimization and operational efficiency improvements
• Track and maintain pickup operational records and KPI reports
• Support pickup cost tracking and operational data analysis
• Coordinate with warehouse and transportation teams to ensure smooth operational execution
• Assist with peak season operational support and capacity coordination

Requirements

• Bachelor's degree preferred
• 1+ years of experience in logistics, dispatch, transportation, customer service, or operations support preferred
• Strong communication and coordination skills
• Detail-oriented with strong problem-solving abilities
• Ability to work in a fast-paced operational environment
• Proficiency in Excel and basic operational systems
• Strong organizational and multitasking skills
• Bilingual in Mandarin and English

Benefits

• Specialist: 21-23/hr +1.5OT +Bonus
• 7 PTO days
• 5 Paid Sick Leave Days
• 6 Paid Holidays
• 401K
• Medical insurance, Dental and Vision Insurance, STD/LTD