Pickup Operations Sr Expert

SwiftX Inc.; California (MO); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Pay range 70k-95k

PTO 7 days

Sick leave 5 days

Holidays 6 days

401K

Medical, Dental and Vision Insurance

STD/LTD

Job summary

SwiftX Inc. is seeking a senior logistics lead to manage pickup operations, ensure SLA compliance, and optimize dispatch across service regions. You will work with warehouse, transportation, and customer service teams to improve timeliness, route efficiency, and service quality.

The role requires 5+ years in logistics operations, strong KPI and cost analysis skills, and fluency in Mandarin and English. This full-time position offers a competitive pay range and comprehensive benefits.

Qualifications

• Bachelor’s degree preferred.
• 5+ years of experience in logistics operations, transportation coordination, dispatch management, or pickup operations
• Strong understanding of logistics routing, dispatch processes, and customer service operations
• Experience managing operational KPIs and process improvement initiatives
• Strong analytical, communication, and leadership skills
• Ability to manage multiple priorities in a fast-paced logistics environment
• Proficiency in Excel and operational reporting tools
• Bilingual in Mandarin and English

Responsibilities

• Manage overall pickup operations and ensure SLA compliance across service regions
• Monitor and improve customer pickup timeliness and operational performance
• Oversee driver dispatch operations and optimize daily routing efficiency
• Coordinate pickup operations for key accounts and large-volume customers
• Investigate and resolve pickup-related operational exceptions and service failures
• Analyze pickup operational costs and implement cost control initiatives
• Optimize pickup routes and dispatch planning to improve efficiency and service levels
• Monitor pickup KPIs, including on-time pickup rate, route utilization, service quality, and operational productivity
• Collaborate cross-functionally with warehouse, transportation, and customer service teams
• Develop operational processes and continuous improvement initiatives to support scalable growth
• Support peak season pickup capacity planning and operational contingency management

Skills

Logistics operations

Dispatch management

KPI tracking

Leadership

Cross-functional collaboration

Excel / reporting tools

Multilingual: Mandarin & English

Education

Bachelor’s degree preferred

Tools

Excel

Operational reporting tools

Job description

• Manage overall pickup operations and ensure SLA compliance across service regions

• Monitor and improve customer pickup timeliness and operational performance
• Oversee driver dispatch operations and optimize daily routing efficiency
• Coordinate pickup operations for key accounts and large-volume customers
• Investigate and resolve pickup-related operational exceptions and service failures
• Analyze pickup operational costs and implement cost control initiatives
• Optimize pickup routes and dispatch planning to improve efficiency and service levels
• Monitor pickup KPIs, including on-time pickup rate, route utilization, service quality, and operational productivity
• Collaborate cross-functionally with warehouse, transportation, and customer service teams
• Develop operational processes and continuous improvement initiatives to support scalable growth
• Support peak season pickup capacity planning and operational contingency management

Requirements

• Bachelor’s degree preferred

• 5+ years of experience in logistics operations, transportation coordination, dispatch management, or pickup operations
• Strong understanding of logistics routing, dispatch processes, and customer service operations
• Experience managing operational KPIs and process improvement initiatives
• Strong analytical, communication, and leadership skills
• Ability to manage multiple priorities in a fast-paced logistics environment
• Proficiency in Excel and operational reporting tools
• Bilingual in Mandarin and English

Benefits

• Pay Range 70k-95k
• 7 PTO days
• 5 Paid Sick Leave Days
• 6 Paid Holidays
• 401K
• Medical insurance, Dental and Vision Insurance, STD/LTD