PIA P&C Support Specialist (Tier II)

Aleron; Phoenix (AZ); On-site; USD 45,000 - 60,000; Full time

Job summary

Acara Solutions is seeking a customer-focused insurance professional to provide advanced support across Property & Casualty products and Workers' Compensation Payment Services. You will resolve inquiries and help deliver an excellent client experience while collaborating with internal teams.

Join a global workforce solutions leader and grow your career while delivering meaningful results for clients and candidates.

Qualifications

• 2+ years of experience in customer service or insurance.
• High School Diploma or GED.

Responsibilities

• Provide knowledgeable, responsive support by handling inbound inquiries related to Property & Casualty products.
• Investigate, research, and resolve complex product, service, and technical questions.
• Build and maintain positive relationships with clients, carriers, and internal stakeholders.
• Use multiple software applications, carrier and bureau websites, HRIS, and online reporting systems to research information.
• Stay current on insurance industry developments and contribute to process improvements and training.

Skills

Customer service

Insurance knowledge

Relationship management

Problem-solving

Education

High School Diploma or GED

Tools

HRIS

Online reporting systems

Job description

• We're seeking a customer-focused insurance professional to provide advanced support to internal teams and external clients across a broad Property & Casualty portfolio, including Workers' Compensation, ERISA Bonds, BOP, and EPLI.
• In this role, you'll combine strong insurance knowledge, problem-solving skills, and relationship management to resolve inquiries, support technical products, and help deliver an excellent client experience.

Why You'll Love Working Here

• Supportive, team-driven culture that values collaboration, transparency, and accountability.
• Opportunity to grow your career with a global workforce solutions leader serving multiple industries.
• People-first environment that encourages employees to bring their authentic selves to work.
• Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates.

Why This Opportunity is Exciting

This role offers the opportunity to join a company that prioritizes both people and performance-where your contributions directly impact client success while providing you with room to grow and develop professionally.

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider- we help companies compete for talent. With experience across industries worldwide, we partner with clients, listen to their needs, and design talent solutions that deliver the business outcomes they want. We draw on decades of experience to provide contingent staffing, direct placement, executive search, and workforce services worldwide.

What You'll Do

• Provide knowledgeable, responsive support by handling inbound inquiries and making outbound calls related to Property & Casualty products and Workers' Compensation Payment Services.
• Investigate, research, and resolve complex product, service, and technical questions, escalating issues to appropriate technical or professional teams when needed.
• Build and maintain positive relationships with clients, insurance carriers, and internal stakeholders while ensuring accurate and timely communication.
• Use multiple software applications, carrier and bureau websites, HRIS, and online reporting systems to research information and respond effectively to client needs.
• Stay current on insurance industry developments, regulatory and policy changes, and product updates while contributing to process improvements, projects, and training initiatives.

Job Requirements

What You'll Bring

• High School Diploma or GED.
• 2+ years of experience in customer service or insurance.

What Sets You Apart

• Ability to defuse client concerns and notify management of critical situations to ensure the best solution is implemented for the client.

Additional Information

• Upon offer of employment, the individual will be subject to a background check.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.

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