Commercial Account Manager

Dickerson Group; Frederick (MD); Hybrid; USD 85,000 - 100,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Job summary

Alera Group is seeking a Commercial Account Manager to support risk strategy, client service excellence, and operational accuracy for Property & Casualty clients in a hybrid environment in Maryland.

The role requires a P&C license, 5+ years of relevant experience, and strong communication skills to maintain long-term client relationships and ensure accurate services and compliant processes.

Qualifications

• 5+ years of industry-related experience in commercial insurance.
• Active Property & Casualty insurance license.
• Experience in client service, insurance operations, or account management.
• Strong communication and relationship management skills.
• Ability to manage multiple priorities in a dynamic, client-focused environment.

Responsibilities

• Support commercial Property & Casualty clients by delivering responsive, professional, and service-focused account management.
• Collaborate with the Commercial Sales team and internal partners to ensure seamless execution of client servicing activities.
• Build and maintain long-term client relationships through proactive communication and consistent follow-through.
• Contribute to client retention and satisfaction by addressing client needs and concerns promptly.
• Manage key commercial lines processes including new business placement, renewals, endorsements, cancellations, audits, billing/financing, and payments.
• Coordinate issuance of certificates of insurance, evidence of property insurance, schedules of insurance, and auto ID cards.
• Ensure accuracy, compliance with agency procedures, insurance laws, and best practices.
• Escalate complex client concerns or service issues to leadership and document resolution actions.
• Leverage systems and tools to manage workflows, documentation, and reporting.
• Identify opportunities to improve service delivery, workflow efficiency, and client experience.
• Support renewal and account management initiatives that contribute to retention and revenue stability.
• Collaborate with internal teams to strengthen processes and enhance service outcomes.

Skills

Client relationship management

Communication skills

Time management

Education

High school diploma or GED

Tools

Applied Epic

Job description

OVERVIEW

Commercial Account Manager – Property & Casualty

Location: Hybrid

At Alera Group, our Property & Casualty team helps businesses protect their assets, manage risk, and plan confidently for the future. We’re seeking a Commercial Account Manager who will support risk strategy, client service excellence, and operational accuracy.

About Alera Group

Alera Group was founded in 2017 and has grown to become the 14th largest broker of U.S. business. We are passionate about our clients’ success in the areas of Employee Benefits, Property & Casualty Insurance, and Financial Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.

Why Alera Group

• Meaningful Impact: Help clients and employees navigate benefits programs that drive retention, engagement, and satisfaction
• Growth & Learning: Opportunities to deepen your expertise and gain exposure to a variety of clients and industries
• Collaborative Culture: Work in a team-oriented environment that values accountability, partnership, and the principles of The Collaborative Way

RESPONSIBILITIES

Client & Relationship Partnership

• Support commercial Property & Casualty clients by delivering responsive, professional, and service‑focused account management
• Collaborate with the Commercial Sales team and internal partners to ensure seamless execution of client servicing activities
• Build and maintain long‑term client relationships through proactive communication and consistent follow‑through
• Contribute to client retention and satisfaction by addressing client needs and concerns promptly

Operational & Strategic Execution

• Manage key commercial lines processes including new business placement, renewals, endorsements, cancellations, audits, billing/financing, and payments
• Coordinate issuance of certificates of insurance, evidence of property insurance, schedules of insurance, and auto ID cards
• Ensure accuracy, compliance, and alignment with agency procedures, insurance laws, and best practices
• Escalate complex client concerns or service issues to leadership as appropriate and document resolution actions
• Leverage systems and tools such as Applied Epic and Microsoft Office to manage workflows, documentation, and reporting

Growth & Innovation

• Identify opportunities to improve service delivery, workflow efficiency, and client experience
• Support renewal and account management initiatives that contribute to retention and revenue stability
• Collaborate with internal teams to strengthen processes and enhance service outcomes

QUALIFICATIONS

What You Bring

Required

• High school diploma or GED
• 5+ years of industry‑related experience in commercial insurance
• Active Property & Casualty insurance license
• Experience in client service, insurance operations, or account management
• Strong communication and relationship management skills
• Ability to manage multiple priorities in a dynamic, client‑focused environment

Preferred

• Commercial Lines account management experience
• Experience with Applied Epic agency management system
• Working knowledge of insurance laws and regulations
• Strong analytical and problem‑solving capability

Core Competencies

• Detail orientation
• Accountability and follow‑through
• Collaborative mindset
• Client‑first thinking

ADDITIONAL INFORMATION

Compensation: Salary range: $85,000-100,000

Benefits: Alera Group offers comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more.

Work Model: This role is Hybrid

Professional Development – Alera Group Academy

At Alera Group, growth isn’t left to chance. Through Alera Group Academy, we provide structured development opportunities designed to help you expand your expertise and build a meaningful career.

You’ll have access to:

• Role-specific learning paths
• Leadership development programs
• Technical and compliance training
• Industry certifications and continuing education support
• Peer learning and knowledge‑sharing communities

Whether you’re deepening technical expertise or preparing for leadership, we’re invested in helping you grow.

Licensure & Certifications (If Applicable)

This position may require:

• Active Property & Casualty License
• Ability to obtain required licensure within the agreed upon timeline after hire
• Ongoing continuing education to maintain active status

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.

Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.