PIA P&C Support Specialist (Tier II)

Spectraforce Technologies; Phoenix (AZ); On-site; USD 25,000 - 36,000; Full time

Job summary

Spectraforce Technologies seeks a PIA P&C Service Associate (Tier II) in Phoenix, AZ for a 6-month engagement. The role provides advanced customer service and support for property & casualty and workers' compensation products. Typical duties include handling inquiries, resolving issues, and maintaining client satisfaction.

The position requires a high school diploma and 2 years of customer service or insurance-related experience. On-site schedule is Mon-Fri, 8:30-5:00 MST.

Qualifications

• High school diploma required.
• A minimum of 2 year customer service experience or insurance related experience.

Responsibilities

• Assist external users with questions and problems related to property & casualty products.
• Maintain knowledge of clients Insurance Agency portfolio and systems to support clients.
• Handle and research inquiries using multiple software applications including HRIS and reporting systems.
• Communicate effectively to resolve issues and maintain client satisfaction.

Skills

Customer service

Insurance

Education

High school diploma

Job description

Job Title: PIA P&C Service Associate (Tier II)

Location: Phoenix Arizona 85053

Duration: 6 Months

Schedule: Monday- Friday 8:30 - 5:00 MST

Job Summary:

Provides advanced customer service and support to internal staff and external clients in the areas of property & casualty suite of products workers' compensation ERISA bonds BOP EPLI.

Responsibilities:

• Maintains a high level of knowledge concerning the products and services supported by the Clients Insurance Agency Assists external users of the technical products by answering questions solving problems involved with their use.
• Identifies investigates and researches user questions and problems Refers unresolved issues to technical or professional personnel for follow up as needed.
• Researches and resolves product and service issues relative to the Property & Casualty suite of products from any internal/external clients.
• Ability to diffuse client concerns and notify management of critical situations to ensure the best solution is implemented for the client and client responds to inbound calls and place outbound calls as required by the business unit relating to Property & Casualty suite of products and/or the Workers' Compensation Payment.
• Services Maintains an accurate recording of all internal and external communication Exhibits comprehensive knowledge of clients Insurance Agency portfolio corresponding systems and internal/external processes to ensure client satisfaction.
• Develops enhancements to existing or new processes and procedures while making the necessary recommendations to management.
• Maintains and manages positive and professional relations with clients clients insurance carriers and internal/external clients to ensure client satisfaction.
• Utilizes multiple software applications in conjunction with carrier and bureau websites in order to respond to all client inquiries Internal applications include HRIS (human resource information system) and online reporting system.
• Continues to stay abreast of all changes pertaining to various internal product offerings regulatory changes policy changes and insurance industry developments in support of client satisfaction.
• Participates in assigned projects or required training Other duties as assigned

Qualifications

• High school diploma required
• A minimum of 2 year customer service experience or insurance related experience