Phone Support Specialist Remote

Sky Health Care Management; Columbus (GA); Remoto; USD 40.000 - 50.000; Tempo pieno

Descrizione del lavoro

Sky Health Care Management in Columbus, GA is seeking a calm, customer-focused Phone Support Specialist to assist customers by phone. You will listen carefully, provide accurate information, troubleshoot routine issues, and ensure each caller receives professional support.

Responsibilities include handling inbound calls, making follow-ups, answering questions about products or policies, and recording call details while protecting confidential information.

Competenze

• Clear verbal communication and active listening required.
• Patient, professional, and solution-oriented approach.
• Reliable internet access and a quiet workspace.

Mansioni

• Handle inbound customer calls and follow-ups.
• Answer questions about products, services, or policies.
• Troubleshoot routine issues and escalate complex cases.
• Record call details and update customer accounts.
• Protect confidential information and meet service-quality standards.

Conoscenze

Clear verbal communication

Active listening

Patient and professional

Solution-oriented

Comfortable with computers and cust.-?

Phone support experience (preferred)

Strumenti

Customer-support software

Descrizione del lavoro

About the Role

We’re seeking a calm, customer-focused Phone Support Specialist to assist customers by phone. You’ll listen carefully, provide accurate information, troubleshoot common issues, and help ensure each caller receives professional support.

Responsibilities

• Handle inbound customer calls and make outbound follow-ups as needed.
• Answer questions about products, services, or policies.
• Troubleshoot routine issues and escalate complex cases.
• Record call details and update customer accounts.
• Meet service-quality standards and protect confidential information.

Qualifications

• Clear verbal communication and active-listening skills.
• Patient, professional, and solution-oriented approach.
• Comfortable using computers and customer-support software.
• Ability to manage calls efficiently and remain composed.
• Phone support experience is preferred but not required.
• Reliable internet access, a quiet workspace, and required equipment.